"Excellent customer service "

I lost the roof for my store-it-out ultra bike shed during the recent strong wind. I was really delighted when I rang to get a new roof, that Victor from customer service arranged to send a new one, at no cost to me. It arrived within three days and is now on and my bike shed looks as good as new.

"I own a Keter Work Bench"

I own a Keter Work Bench. I accidently broke one of the clamps and couldn't find anywhere to get a replacment, so I contacted Keter's customer service team.
They were absolutely brilliant and sorted out a new one for me and even posted it to me free of charge. The lady who dealt with my request was called Kim and she couldn't have been more helpful. I am so greatful as I would have had to have bought a whole new bench which would have been a real waste. So, thank you Keter and thank you Kim for being such a lovely and amazing person!

"Great customer service with warranty"

Had a poor experience from House of Fraser trying to get a replacement part for a Keter unit so reached out to Keter themselves who honoured the guarentee and provided a great solution. Jack was very friendly and understanding and put my mind at ease over the issue. This restored my faith in Keter as a company and I will likely be buying more products from them in the future.

"AVOID"

I purchased a storage box last year for outside cushions. Within 3 x months one of the hinges broke. I contacted Keter on 11/09/23 and they promised a replacement part. Finally - after me constantly emailing them - on 22/03/24 Keter admitted they were unable to source the replacement part & agreed to a refund. I produced proof of payment + a receipt as requested. Still no refund!!!! I will NEVER purchase a Keter product again and wish I had listened to the negative reviews.

"Delivery nightmare"

Ordered a shed on the 29th March, money taken 2nd April, todays date 7th of April. Still no product delivered.

A delivery company contacted during my working hours to arrange delivery of my Keter shed. Could not speak to them but still tried calling back and was diverted to a voicemail - left a message. Tried again the following the next day and the same result - left a message.

What a frustrating process this really is.

"Awful customer service!!!!"

I ordered a large Keter shed and on receipt several of the components were warped...one being the shed door which as it is warped would not fit to the hinges. This was just under a £1000 spent on this product, so not cheap! I have emailed the customer services over a month ago to be told the parts I require are not in stock!!! I have received no further communication as to when I can expect my spare parts.
With all this rain the inside of the shed is getting soaked as is stuff stored in there!! To say I'm disappointed is an understatement and especially with the money I spent on this product to have no communication from what I thought to be a "reputable" company is shocking!!!!!!
A very unhappy and disgruntled consumer who is still waiting for parts!!!!!!

"Shocking"

Shocking. Placed an order & received no confirmation or receipt of payment. I emailed them 6 days later ( on the advised delivery day) & received an order confirmation 24hrs later & stating that I will receive a text from a courier with delivery times. Trying to navigate the Keter.com web site to make contact is horrendous so much that I think I have been scammed. Avoid at all costs.

"Not woth housing your dog or chickens…"

Not woth housing your dog or chickens in as they will get wet . Obviusly a joke keter you muppets im suggesting your product is so awful it wouldnt work as a dog house and you kindly confirmed that too !

Cheap plastic rip off rubbish not as advertised at all .

Completely useless

Case been escolated and your team dont care its been months now your business is robbing people . Sort it out

"Amazing customer service"

Amazing customer service! Thank you for your fantastic help resolving an issue caused by me!

"Excellent and prompt service "

Excellent and prompt service from Keter. Not only did they source the missing part I needed, but it was sent within a few days of my enquiry, free of charge. Thank you so much.