"Have not received items I have paid…"

Edited. I have since received the items after 2 weeks It appeared to be an issue with Royal mail. I think if customer service had been better I wouldn't have felt the need to write the review.

Have not received items I have paid for. I have tried to get in touch with the company but have not received a reply despite trying different ways. Shocking customer service which is a shame as I liked the product & would have subscribed for a regular delivery

"Hope you don't need Customer Service!"

Good luck if you use this company, I hope you don't need to contact the Customer Services as the Customer is definitely not right with this company!
I ordered from this company on 22nd February and received a dispatch notification on 24th. Sea Moss Gel is meant to be kept refrigerated, so as I had not received my order by 4th March, I contacted this company to enquire about my order. When I received a tracking notification with the original tracking number, I contacted Simply Moss again as I was extremely concerned that the order would have been in transit for too long and asked for a refund. I received a SHOUTY CAPITAL response stating that the batch had been made fresh on 5th ( I have no way of verifying this as the tracking number used was from the original order).
The Customer Service is non existent, sarcastic and rude and when I contacted Royal Mail about the tracking, they informed me that the company should be sending their items in refrigerated packaging with 'perishable item' on the packaging too, neither of which they do! As a side note, there are no expiration dates on the jars even though their directions say to refer to them!!

"Defo recommend "

Quick delivery and packaged really good, it’s was you expect great sea moss and great quality

"Arrived mouldy with a sour smell and…"

Arrived mouldy with a sour smell and gone off rot alike texture, no best before date
AVOID unless you want to be poisoned

"Sent out mouldy and spoiled jars which…"

Sent out mouldy and spoiled jars which arrived nearly 2 weeks late. Customer service didn't even know the best before dates of their own products and was otherwise rude and obnoxious. Avoid!

"Excellent product with excellent customer service."

Certainly a better product than others I have tried. The customer service is also very good, they are very knowledgeable, helpful and willing to go the extra mile.

"Good product Good product exactly as described"

Good product exactly as described. Product arrived in very good time.

"Amazing product and the price is…great"

Amazing product and the price is excellent I can’t fault it

"Simply the best products around"

Simply the best products around.
Very effecting.
Quick and efficient service.
I’ll definitely be back for more

"Happy with my purchase of the seamoss…"

Happy with my purchase of the seamoss fast delivery of a great product for all health benefits highly recommended