"very impressed this far"

very impressed this far. seems like something i would keep. love the info

"How can I enter my financial accounts…"

How can I enter my financial accounts in ths system when I enter a bank like chase nothing happens. I cannot get the system to work.

"1 . Dismal"

1. Your alerts are not explicit- I have to call support to figure out what the alerts mean and then they can't answer my questions.
2. Why on earth would I give you my log-in to my credit card, banking, and mortgage companies? I am already a victim of id theft!!!! I give this information to no one. Should you not just ask for the account numbers?

"Never turn me down"

Never turn me down

"Best customer service representative ever!"

Every time I am confused by an alert or have a problem, I ask for Wendy. She is the most helpful, conscientious, professional customer service rep.I could ever ask for. She is always willing to go above and beyond to help a customer.

"Does IdentityForce offer the ability to…"

Does IdentityForce offer the ability to place a security freeze on who can request my credit reports? I do not see that service on the IdentityForce website. I have been a victim of fraud and found a Sprint account set up in my name that was not mine that was turned over to a collection agency and many credit reports sent to agencies that I did not request and knew nothing about and want a freeze placed on all 3 credit reporting agencies. It would be nice to be able to do this through the IdentityForce service I am paying for every month rather than me trying to go through each credit reporting company. I tried to place the freeze myself through Experian and their online service denied my freeze request on my own information! This is very frustrating!!

I have updated my review and changed it to 5 stars! Thank you, Wendy, for calling me with the additional information. This was a definite help in understanding how all of this works and the advice for the best ways for me to handle the issues.

"Identity Force Protection"

I selected Identity Force after a scare with my personal information. Fortunately I don't think that information was compromised but I think the monitoring and insurance give me peace of mind at a reasonable price. The new web site is user friendly and provides many tools to help protect our identity. It's an important part of our cyber defense.

"Credit alerts are given with no…"

Credit alerts are given with no explination on what the issue is or what you should do about it.

"Lots of problems"

Lots of problems. Conspicuously, I just get a spinning beachball with the Credit > Credit Report, Credit > Credit Score, and Credit > Credit Simulator tabs. The Credit Score Tracker tab worked, but was pretty much useless. In particular, it told me that it was updated on Mar-1, but the graph ran from Jan-Dec, which suggests that there's a year wraparound happening in the middle of the graph. If so, why was there no year popup over each month?. If not, why were the first three months of this year missing?

"Your javascript doesn't always work and…"

Your javascript doesn't always work and that's actually frightening. I have been unable to add a bank in "Financial Transaction Monitoring" because if I search for my bank nothing happens when I click search. If I hover over one of he provided services (like American Express) I can see the java script it's trying to run: Run script "invokegotologinform('12')"

Seeing that and not being able to actually find my bank is a bad experience. So is the lack of high resolution images on all your buttons. The 'close window' button as well as the image buttons for 'edit' and 'activate' are low resolution and look bad on my retina display monitor. This is something that was forgivable a few years ago, but in 2018 tells me you don't update your site very often. Even low end computers have high-resolution screens.

Oh, I'm also not crazy about using 2-factor over SMS. If you take security seriously you would know that SMS is easily hackable / with a little bit of social engineering and a call to a cellphone carrier. Maybe use something like Authy? I don't know, just spitballing, but I shouldn't have to.

Anyway seeing little cracks like this don't actually instill me with confidence in this service. I just signed up for a year of this. Hope to see things improve.