"Good experience"

I ordered a couple of Barbour shorts from their online store as they were sold out almost everywhere and on a good discount here. My order was delivered on time and the products were brand new and genuine as expected. I would order from this store again.

"Waste of time, ordered an item and then told not in stock "

Ordered a Barbour jacked. They checked and it turns out their stock record was wrong and they couldn’t find it. Waste of time and I haven’t received refund yet.

"All great!"

Bought a pair of Birkenstocks and they arrived next day as paid for and they’re perfect! Great price and service so would definitely use again,

"Didn’t fully refund item"

Complaining is GOOD
I’m irate. As others have said they deduct a postage fee from a refund. I paid for the return postage.
They don’t understand the consumer contract regulations!!!!
I feel ripped off and it’s not even for a huge amount. In fact it was only £3.95. I have emailed them so will wait and see what they say. They don’t respond on here anyway.
Will end up at my bank for reimbursement I’m sure. And yes I will go to my bank for £3.95 as I hate being ripped off!
Reading reviews on here it seems they do this a lot! Maybe they do this and get away with it!
Poor business practice!
As a first time customer I won’t be shopping with them ever again

"Quick delivery and returns processed fast…"

Quick delivery and returns processed within 24 hours of returning the items. Simple and easy to use, will buy again.

"Commend don't complain"

People are quick to complain but seldom as quick to commend. I have been a Stuarts customer for many years and for the very first time, recently, had an issue with a return - no problem at all, these things happen and it was my fault. But I have to say that, having called and spoke to Rai, the response and service was next level - everything was sorted within 24 hours and, frankly, I could not have been more impressed or happy. Give the boy a pay rise!

"This website is as legit as it gets."

This website is as legit as it gets.

"Rarely does one encounter customer…"

Rarely does one encounter customer service as exemplary as this. Rai has been nothing but a gift throughout — his patience and understanding has made a lifetime customer out of me!

"Exchange"

Order a jumper , which arrived super fast unfortunately it didn't fit so contacted company about an exchange, this was dealt with extremely quick and recieved the exchange in a couple of days . Great company to deal with and will definitely be using again. Dean .

"Not impressed"

Tried to order jeans, got to the payment stage and was told all of a sudden they were now out of stock. Could've bought them elsewhere before and they are now out of stock on other sites! Thanks a bunch