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"I have 2 exchange requests blocked for…"

I have 2 exchange requests blocked for more than 8 days for no reason.
can you tell me what to do to free my money.
No one has answered for more than 8 days.
I tried everything: By mail, Phone, on the chat bot. everything everything i'm really angry.

"They are an honest service, but beware they don't work on weekends"

I had a small scare with them, they do not operate on weekends for some transaction, so i thought they had scammed me, but they have paid it accordingly, great and honest service