"worst experience ever managers are …"

worst experience ever managers are hopeless mark g especially who pretends to be a manager but is a supervisor and opt you out of promos when you have spent the qualifing amount to try and make you pay more i have resolver involved and waiting to escalate them to gambling complaints comission under unfair gaming they keep changing there timescale to get a manager to respond to a complaint look at the chat Good afternoon John
Me: john harris Jh04101975 04/10/1975
Laura S: I do apologise that you haven't heard anything back from us
Laura S: Thank you for providing the previous security answers, please can you just confirm your mother's maiden name to pass?
Me: well i think now your just waiting for promo to run out its swinfield Me: i spent over £50 on that promo to qualify and ive been conned next day it said i hadnt opted in when i knew i had
Laura S: Thank you for passing our security process. Let me take a look into the complaint for you. Could you confirm which promotion you are referring to so I can look to resolve this for you?
Me: the heavy weights battle and complaint was logged here is reference 00011622 and not heard a thing back ive uploaded complaint to my ongoing complaint to resolver
Laura S: when was this raised for you please?
Me: i never played on batman game i did to qualify for iti betted over £25 on each thursday morning
Laura S: Did the complaint get raised for you on Thursday?
Me: yes
Laura S: Ok let me have a look for you.
Me: ok if its just being ignored like other complaint is on resolver i can escalate itin few more weeks to gambling complaints
Laura S: I do apologise for the wait with regards to this complaint, we do advise that it can take 5+ working days for the complaints team to get back in touch with yourself John
Me: yea right 72 hours is less than 5 days and this is so promo runs out which is a con as i bet on there tobe opted out after i opted in Me: it says 72 not 5 days
Laura S: I can only apologise but this is with the complaints team and we are awaiting them to reply to yourself
Me: where does it say 5 days
Laura S: I understand that, I have spoken with the complaints team and they have advised it can take 5+ working days
Me: where does it say 5 days it says 72 hours Me: i want this escalating as a complaint you cant just change time frame when it suits sky Me: well
Laura S: We are unable to change the work load we have I'm afraid. I can include your wait time dissatisfaction
with the time scale
Me: yes as a complaint with a reference so i can add it to my third party complaint as you have not responded in 72 hour time frame
Laura S: The complaint will be the same reference number
Me: im saving this chat also to upload it wont be as its a different complaint
Laura S: We are unable to create another complaint with regards to time scales, I have noted your current complaint with regards to this.
Me: its regarding you saying 5 plus could mean a year i want a complaint logged that time frame could mean anything and i would like to know why you say 72 hours now its 5 days plus Me: you cant just change time frames
Laura S: I can only apologise for the wait time. I have advised the complaints team that you are awaiting to be responded
to and again they can only apologise
Me: to suit your company Me: i want it logged as a complaint with a reference number Me: im putting this chat on your facebook as well showpeople a joke this is
Laura S: As previously advised John, I can only apologise for the wait time. I am unable to raise a further complaint regarding the time wait of your current complaint
Me: why its a valid complaint
Laura S: and I have noted your current complaint with your comments regarding the wait time
Me: and refusal is going to benifit me as it is a valid complaint as its past time frame yea if your noted it where is complaint reference how do i know you have
Laura S: The complaints team will make reference to this, also the reference for this chat is 00012805 if you wish to refer to this when the complaints team respond to yourself
Me: 5 days plus could mean 6 months that is not a time scale
Laura S: I can assure you that this will be dealt with and I am giving you as much information as I possibly can
Me: this is going straight on the resolver case file this chat as you have give me no indication of time scale 5 days plus is not a timr frame and its longer than your 72 hours in email
Laura S: I fully appreciate what you are saying here John but we are unable to change the work load
Me: i want a valid time frame not 5 days plus could be 6 month a year Me: yes but your work load is to respond in the time frame
Laura S: Ok I have spoken again with the complaints team and they have stated it will be no longer than 10 working days
Me: no way that promotion on complaint will be over so you would of taken £50 and i get nothing Me: that isnt acceptable
Laura S: I am sorry but that is the time scale they have given 5-10 working days
Me: keeps going up no i want a manager please now
Laura S: To speak with a manager you would need to follow the complaints procedure
Me: i have your company isnt though
Laura S: We are now going round in circles John I am afraid, I have tried my best to help you and I understand this is frustrating for you but I am unable to advise any further with this
Me: well you keep changing time frames

"Happy Customer"

Positives
+Regular Deposit Offers
+Friendly Live Casino Staff
+Easy to Deposit/Withdraw
+Loyalty Rewarding Scheme

Negatives
-Not a wide range of Slots, missing a lot of my favorite slots.

Overall impressions are great and I see myself as a regular. Would give 5/5 if they added better slots.

"Fake promotions!"

Don't play with this casino they get you to opt in to fake promotions staked a lot of money on the 300k superhero draw and was promised free spins if I did win I did not win and they never gave me the free spins they promised! There excuse was you will get them tomorrow each day passed still no spins 5th day I gave up and closed my account I Am not willing to play with a casino that lures you in to fake promotions!

"Please gamble responsibly"

Really went through a rough time constantly losing got into a grand of debt playing roulette then my luck changed and i have now been on a run of wins. Sadly i will be gambling less as it became a bit of a problem for me and i was addicted. I think sky casino is a great website with great games to play as long as you gamble responsibly. Waiting on about 8000 to clear into my bank good times.

"Money well spent"

Was such a great feeling winning £5800 last week.
Unfortunately I have now spent it all on cocaine, drink, hookers and gambling cos thats how I roll.

"Fantastic Gaming site highly recommended"

Fantastic Gaming site highly recommended

"jackpot rip off!!"

I've Been a loyal sky casino player for years with no complaints up until today while playing the bathan and cat women slot the jackpot screen loaded to play for the mini mega or max jackpots. Guaranteed tidy win but as the screen was loading I was logged out only to log back in where the game did not resume 30 pounds worth of credit later and many cut off calls I've still had no decent response from sky casino!!

"dubious software update"

Sky casino recently went down for maintenance and a software update. I have been playing Blackjack quite a lot and if you stick to the sensible rules about when to take cards or double it works well. However, after the recent 'maintenance' I have gone thru £500 with barely a win. Dealer gets a ten almost every time and giving me 13, 14 or 15. on the few occasions I get BJ the dealer pulls it out for a stand. I don't mind losing and don't expect to win but I DO expect a game for my money. If you have some spare cash give it to charity. This is a waste of time. Sky casino I know you will now post a reply telling me to email customer service and check the RTP ratio etc etc but what good is that really going to do? my money is gone and its left a sour taste with me no longer trusting your site which is a shame. Plenty of others so I'm gone.
Update in reply to Skycasinos reply. I did email customer care and with no investigation was told RTP normal and it is just luck that out of X amount of customers some win some don't. Which does not explain the constant stream of losses, dealer getting BJ three times on trot or pulling 21 from a 5 or a 6 more times than is credible.

"US Open Sweepstake"

I have been using Sky Bet for a short while as I was initially attracted by the price boost offers.

After a couple of months I tried Sky Casino and like the app on my phone. Having placed a few small bets on the US Open golf I saw the promotion on sky casino for the sweepstake. I did not realise till the Sunday that I had been allocated Dustin Johnson. I was excited when he won it but I thought I would of been one of hundreds who has been allocated him so was incredibly shocked to see when I checked my account I had won all of the £3k prize!!!!

Will make sure I enter a few more promotions now.

"REALLY, REALLY, REALLY BAD EXPERIENCE."

This casino is nearly as dishonest as they get. Nearly...

***For the number 1, toppermost of the poppermost, dishonest casino see my review of Virgin Games.***

Here, you win well with the no deposit bonus but the moment you lodge cash you are wiped out in minutes.

I urge all you punters out there to avoid this casino at all costs if you value your money and don't want to feel like a fool who has just been taken for a ride.

A bit of online gambling is supposed to be a bit of fun and in a fair casino it is. At a fair casino you have a fair chance but in a casino like this where chance has been tampered with you will be broke before you know it.

Casinos have a house edge. In a game like roulette it is difficult to win long term but you should have some short term gains. Not here. With the bonus chip I tried out a lot of little tricks to try and ascertain whether the game was fair and it really seemed to be so I deposited 200 Euro. Then the game changed immediately. Very disappointing, but I should not be surprised, I suppose.

Anyway, please avoid these thieves and mind your money and of course should you choose to ignore this review please post your own review after you have lost your cash, all the best.