"False Description - NOT PURE WHITE & NOT JUMBO"

I ordered 30 Jumbo Pure White Hydrangea from Flower Explosion, and unfortunately, I was quite disappointed with what I received. The flowers were not up to the quality, size, or color that was advertised. They arrived looking lopsided, with a yellowish-white hue, and were nowhere near the jumbo size I expected. In fact, they were more akin to regular hydrangeas.

Upon reaching out to Flower Explosion about my concerns, I did receive an immediate response, which I appreciated. However, despite their quick customer service, the issue remained unresolved. I had to supplement my order with hydrangeas from Costco and even silk ones to make up for the shortfall in quality and size.

The main reason for my disappointment is that Flower Explosion marketed these hydrangeas as jumbo pure white, which was not at all what I received. They were not the quality I expected based on their website's description and photos.

In the end, the hydrangeas I bought from Costco exceeded my expectations—they were truly pure white and significantly larger than what Flower Explosion provided. Plus, they cost me far less than what I paid Flower Explosion.

Overall, while Flower Explosion's customer service was prompt, the product did not live up to expectations. For anyone considering ordering from them, I would advise caution and possibly exploring other options for your floral needs.

"NIGHTMARE "

I am writing implore you to RUN from Flower Explosion, an online florist company, due to their discriminatory and deceptive business practices. My experience with Flower Explosion has been nothing short of a nightmare, culminating in the ruin of my wedding day due to their gross incompetence and apparent retaliatory actions.

Over a period of five days, I attempted to contact Flower Explosion a staggering 143 times via phone, email, and voicemail. Each attempt was met with complete silence, reflecting an egregious level of customer service negligence. When I finally managed to reach an agent through their text function, I was subjected to further disregard as I waited for hours for a response regarding issues with my order.

The culmination of this ordeal was the abrupt cancellation of my order. This cancellation came with only a partial refund and appeared to be a retaliatory action due to my frustration over their lack of response. Such behavior is not only unprofessional but also reflects a deeply troubling practice of punishing customers for seeking basic service.

Moreover, the customer service representative identified as “Andrea” was particularly abusive and inept in handling my issue. Her involvement was marked by a lack of empathy, unhelpfulness, and outright hostility. Andrea’s behavior directly contributed to the destruction of my wedding day, for which there was no discernible reason other than her apparent vindictiveness.

No customer should endure such a harrowing experience, especially during significant life events such as a wedding.

"Beware"

Beware! This was my first time using Flower Explosion and it will be my last! They shorted my order and sent me the wrong filler and half what I ordered. There were also many damaged stems- I ordered sunflowers and many arrived with the flower heads broken off of the stem. I also ordered 75 stems and they only sent 60! So if you order from them make sure you count your stems! I reached out to customer service and they were snippy and relatively unhelpful. Be aware that if they have to make a filler substitution they may send you random colored flowers rather than substituting greenery for greenery. I’m beside myself- I’m short on flowers and have an ugly bright yellow filler that clashes with the yellow of my sunflowers two days before my event. I’d give negative stars if I could.

"Do not buy anything from this company"

Do not buy anything from this company, they do not stand behind the customer, no customer service. Ordered Easter Roses supposed to be delivered 03/29/2024 wasn’t delivered until
04/01/2024 customs held the delivery, Fed Ex called me , Flower Explosions tried to say it was weather delayed and that was beyond their control, only after they found out I threw the delivery away did they say I could have taken pictures of the flowers and the shipping label and the could have possibly exchanged the product. I told them I’ve three 84.00 dollars away before and would probably throw that away again, but I promised them not with their company, sorry company, sorry customer service. Save your money and spend it elsewhere. Disappointed and dissatisfied.
D. Locklear

"DO NOT BUY FLOWERS FROM THEM"

I ordered flowers for March 29th, but they were not delivered until April 1st. When I finally received the flowers, they were in terrible condition.

"My experience with Flowers Explosion…"

My experience with Flowers Explosion Was horrible. I ordered 24 Black Opal Roses. It asked me the date that I needed the roses by and they sent the roses two days earlier which wasn’t my actual address because I was sending them to a hotel as a birthday surprise. Once I opened the box the flowers only had 12 in it when I paid for 24. I emailed and asked for the 24 to be sent to my address. I didn’t specifically say which roses I needed but common sense would tell you to send the same roses back with 24. They sent the wrong roses and I asked for a refund and management stated there would be no refund due to me not stating I wanted to same roses. This was a horrible experience DON’T ORDER FROM THEM.

"Ordered roses for valentines day"

Ordered roses for valentines day. Shipped 5 days ahead of valentines day from Ecuador to PA. Arrived at 9:25AM on valentines day dried out and with brown tips. Immediately cut and placed them in water with the packets they were shipped with. Gave them to my wife who was appreciative and said not to worry about it. I was upset by how they looked and assumed she was being nice. I found her that evening cutting them again and throwing out the worst off ones. Embarresed, I tried calling flower explosion, number went to voicemail. Left a voicemail. Sent an email as well as the voicemail cutoff part way through. Following day I get an email saying that the roses were delivered and that if there was a problem, it was because I needed to unpack them immediately, cut them, and put them in water with the packets. Well good news "support" team, that's what I did, here are some time stamped pictures I took at 9:34AM showing just that. Glad I work from home, so they don't have that excuse to use on me... To which they replied, those flowers look fine and reiterated that I needed to cut and put them in a vase with the packets (ignoring that I'd already told them that I did that). Fine. No more argument from me. You think wilted, brown tipped flowers look good? You want to try to blame the customer for a delay in unpacking when the product shipped for 4 days? Sure the 9 minutes from the moment it left my doorstep to when I put it in the vase is when the issue happened. Never again will I order from these guys. Never had a problem with any other online flower shop.

"False advertising"

I ordered my flowers. I got them today and I’m so disappointed they were supposed to manjar And they’re just pink painted on just the three outer petals 😡 Mostly disappointed , this is definitely false advertisement I get that only certain flowers grow all the time so if you don’t have them available, why would you list them on the site?
I’m mostly mad because I do flower preservation and I was really hoping to use you guys in the future and I don’t know what to do because I don’t need pink flowers. That’s why I didn’t buy pink flowers but I can’t press this with the paint that you guys put on because it’ll just melt.

I wish it would let me add photos, but they painted the outside petals oranges because it was supposed to be a fall brown color - the roses are pink they didn’t even paint more than one layer so it’s just the guard petals that are painted- which are the ones that are beat up that you normally peel off and throw away.

"Wonderful and recommend"

Wonderful! Flowers arrived safe and sound and best price around. Will definitely use again and she loved the 50 flowers for her 50th!

"Horrible experience"

Horrible experience. Flowers were shipped late and crushed by the straps on the packaging.