"DON'T USE THIS COMPANY!!"

DON'T USE THIS COMPANY!!

We had flooring fitted in our gym in 2021...soon after it started bubbling in the middle of the floor Jason came out to look at it assured us it will be fixed we waited patiently for a date....nothing!

They don't respond to emails, social media messages or phone calls!

When I FINALLY spoke to someone I was told they would come out and fix it first week of April...2023!! Exactly 2 years after the problem started!! It is now May and it's still not fixed and I'm being ignored!

I hate leaving bad reviews on small businesses but they have left me no choice!

"Highly recommend"

Highly recommend. Great service from the ordering to the fitting of our carpets . Thank you

"Fitters tried to shave doors one ruined…"

Fitters tried to shave doors one ruined another damaged. Actually shaved doors in room which had just had carpet fitted
Was told fitter coming back . NAH.
Absolute rubbish no customer service

"GO TO 1to1 FLOORING INSTEAD"

GO TO 1to1 FLOORING INSTEAD! They have real customer service

Let down! That how we feel. We paid almost £10k for a quote big order from herts carpet. One of the main reasons why we picked them is because they also flexibility. Nothing seemed to be an issue. We discussed during the quotation process that a new wardrobe will be fitted in the master and that they will come back after to finish the project to fit the carpet around it and that it was easy and not a problem at all.
Clearly it was all a sales tactic. I made the mistake to pay them in full trusting their words. Well I have been chasing them for a week now to get my carpet fitted as promised. My phone calls are being ignored, my calls not returned and when finally we managed to get a hold of them they booked us in.... in the end the fitter did it turn up and I waited 1hr and 30mins, chased twice and since no update...

Conclusion: you are just an invoice to them! Don't trust what they tell you and if you agree on a part of the project that has not been completed don't paid them. Retain a % of the fee. They are cowboys and they will never come back.
Disgusting practices. I will never order from them. Go to 1to1 flooring instead. Those guys hold their end of the bargain and understand that a happy customer is a returning customer who will refer you to other customers

"no answer the call"

they didn't answer the phone I tried so many time to contact to solve an issue but no answer

"Happy with end result, but communication was quite poor"

After getting a quotation from Herts Carpets, I paid the amount, & waited to get an installation appointment. I heard nothing for almost two weeks, despite leaving voicemail messages & sending emails. I was worried that they may have gone out of business & taken my payment with them, but eventually I did get an email to confirm the installation date. Their communication was really quite poor; all it would have taken was a text, email or phone message to let me know what was going on, even if they just needed a bit more time to make the arrangements. In the end the guy who came to do the installation was very kind & polite, and I'm very happy with the end result.

"When the two lads come to lay my carpet…"

When the two lads come to lay my carpet on my stairs and landing they are excellent and I'm very happy what this company has done for me excellent work

"Will never use HERTSCARPETS again"

Will never use HERTSCARPETS again.
After going for a slightly thinner carpet in the bedrooms I was told I wouldn't need to have my doors taken off or trimmed down. I was told this by Jason himself. The carpet fitters came, laid the underlay and took my doors off, I have been left with know doors on and told to pay more money for their chippie services after being told I wouldn't need one. So after calling and expressing my needs they promised to pay , its all a lie i must have made around 30 calls back and forth trying to find out where the chippie was they arranged , i honestly feel they were laughing at me they knew they were not going to help but was just keeping me sweet, Four days on I have 3 children one with Special needs who needs the doors on urgently and still have no luck. Its now the easter bank holidays and after being messed around I have to pay more out my pocket after being told i didn't need to, this has caused terrible inconvenience at home. Herts carpets promised to pay a chippie to do the doors explaining to me I was their first priority , what a load of rubbish , they sent a chippie an hours drive to me then refused to pay him because they did not communicate prices, so another day went by when i could of found someone myself , extremely poor communication, they ignore you and your messages, cut of your calls, put you on divert, and demand more money for carpet fitters after paying in full. They answered to another number just not mine. Very unprofessional service i would not recommend at all. I also got left with a big smelly hoover that is still in my hallway nearly 5 days on , with once again know hope as to when it's being picked up. I'm very disappointed, I have been left with nothing but mess and stress

"Fantastic"

Fantastic, they called me back straight away, came to measure up and 2 weeks later the fitters came. Very polite and friendly. Good quality and price. I'd use again

"Great service from start to finish"

Great service from start to finish, would recommend highly.