"DONT BOOK AIRPORT TAXI TRANSFERS"

DONT BOOK AIRPORT TAXI TRANSFERS - complaints office located in London. I booked/paid online from Sydney a few days before departure for pick up on Sunday 10 November 2024 from Haneda Tokyo airport to hotel and return 2 weeks later. I paid extra for a MEET AND GREET on arrival once I exited Immigration which is where all the meet and greet transfers were located. The driver WAS NOT THERE with my name on a board. After wandering around looking for my name on the meet and greet sign, the Information desk nearby announced my name twice, and still NO SHOW. He WAS NOT in the nominated meet and greet area, but obviously somewhere else at the airport. He apparently tried to call me when I “was in the air”, After entering the arrival hall I turned on the airport wifi and Whatsup as indicated on my confirmation but no call was received. I even called the Emergency Number later when queued up in the taxi rank, BUT NO ANSWER, I cancelled my return trip due to the above within the terms and conditions BUT they have withheld my money!!! NEVER USE THIS COMPANY!!!!! THIS SHOULD BE A NON RATING.
I have several friends travelling to Japan and they will not be using this NON SERVICE.
M Connors, Sydney, Australia

"We booked this service through a…"

We booked this service through a relative,who lives in tokyo. The driver was on time..i think 1 hour before our pick up time..the drive to the airport was really smooth without any problems..the driver was very friendly and helpful..we would definitely book this service again..
Btw,i think they didn't charge this service

"SERVICE"

Fantastic service from AIRPORT TAXI

"Excellent communication "

The response from Airport Taxi was excellent, and communication in English was seamless. I needed to arrange multiple taxis for a large group at different times, and they handled everything efficiently. Their quick response time was also greatly appreciated.

"Very professional service, great experience"

Timing, quality of driving, car comfort, reactivity, English support, all was perfect. Thanks

"A great help for a distracted passenger"

Yesterday one of your drivers picked us up in Setagaya at 6 a.m. heading to Haneda. License plate 2715. He dropped us off at the airport and we went directly to the check in counters. But then he reached to us to give us a small bag that my niece had forgotten inside the car. It contained her personal belongings, documents, passport, things she could not fly home without, nor could we fly home without her. Your driver has proven to be gentle, precious, helpful and quick. Please note. We are so grateful. He really made our day!

"Outstanding Taxi Service in and around Tokyo"

I give this Tokyo taxi company a well-deserved 5 out of 5 stars for their exceptional service. They stand out due to their reliability, excellent communication, skilled drivers, and reasonable prices. Every ride was smooth, with drivers arriving on time and navigating the city expertly. The communication, both in booking and during the rides, was clear and helpful. Highly recommend for anyone needing dependable transportation in Tokyo.

"Driver was on time and really helpful…"

Driver was on time and really helpful for bringin in our luggage to the car. The communication between customer service as well helped a lot.

"Great service"

Great service, communication and comfort

"Highly recommend"

Great customer service. Agent was very helpful. She answered all my questions and concerns. Booking was easy. The Driver was on time picking us up and dropping us at the airport. It was a great first time experience going to Japan.