"Really lovely guy picked us up this…"

Really lovely guy picked us up this evening, and after our party. Very pleasant, would recommend.

"More patience required. Deafness is a disability"

U Want need to have more patience with deaf customers. My elderly mother’s car broke down today. She called U Want for a taxi and asked them to repeat what they said. They put the phone down on her leaving her stranded.

"Avoid if booking airport runs! "

We pre booked two Heathrow airport runs with U Want. I was quoted £45 each way.
The Website says £40, buts that’s only if you pay cash ( cash in the pocket preferred, if you know what I mean!).
When we returned, our flight was delayed by about 40 mins. We were aware that the driver had our flight details so that he could keep an eye on it and enter the terminals multi story car park at the appropriate time.
When we go home the fair was £55. Cash was preferred of course!.
When I questioned this increase, the driver stated that it was because he had been in the car park of an hour and the car park charge was £10.
I was too tired to argue, so reluctantly paid.
On that basis, if my flight had been delayed for 4 hours, would they expect me to paid 4 hours worth of airport parking, just because the driver couldn’t be bothered to check the flight!?!
Probably yes.
My parents had similar issues with their airport run to Luton recently.
£100 each way was quoted when booking.
It turned out to be £106 there and £116 on return because the driver got to the mid stay pick up point too early ( sound familiar!). Once back, the driver requested cash of course, but my elderly mother and disabled father only had £100 cash. He took that and said the £16 could go on the card. As it was raining, he just stayed in the car and popped the boot, letting my mother lift her big heavy case out herself and then helping my father out of the car, because the driver didn’t want to get a little bit wet.
We’ll both be booking any future airport taxis with another company.
I would suggest avoiding these daylight robbers

"We have been using U Want taxis for a…"

We have been using U Want taxis for a long time now.
Always turn up on time.
Drivers are professional and courteous.
Love the text we get to confirm the booking and then again when the driver is on his way.
Would not use any other company!

"Used multiple times for local and…"

Used multiple times for local and airport drop off and pick ups. Always reliable and will provide quote in advance.

"AVOID they don’t turn up on time very unorganised "

We booked a taxi for a set time the day before only to then have the driver call us minutes before our taxi was due and he was 20 minutes away. He said he only just got the job through…yet we pre booked the day before. We used a local company as we thought they were better than Uber but AVOID this company! We had tickets for a day event and would have then been late.

"Taxi did not arrive "

Booked the taxi the previous day.
They confirmed they would come at 8.25am
I waited 30 minutes but they did not come
Their excuse was they didn’t know my full address
No apology

"Great driver"

Great drivers, especially driver number 20, Dougie Watts, who I was shocked to have seen being slandered by a woman who hit his car this week.
Great company, great office staff, friendly drivers and highly competitive prices!
Will continue to use and recommend U-Want. 5 ⭐️

"Great service- lovely drivers"

I always request Doug Watts picks me up if he’s available as he’s always willing to help me with my shopping and always makes polite conversation.
U want are always re-liable and I recommend to anyone needing a Taxi :-)

"I am not sure why Charlotte Collins has…"

I am not sure why Charlotte Collins has got John Gray to write a report about me. I am Douglas Watts the driver that was in the accident with Charlotte I won’t go into details of the accident as I will leave it to the insurance company with a dash cam footage, but I will tell you. I showed her my Insurance, she took a Snapshot of my insurance when I asked her for her insurance, she went to her car and locked herself in and would not respond to me as she was on the phone. I was due to go to a meeting that I couldn’t miss so I did the right thing took pictures and handed her my insurance details as I have explained and then contacted my insurance that will be in touch with her insurance, I was not smiling or smirking. She was very cynical to people in the road when telling her to move her car. She was getting very Hi rated and she actually called 999, which is an emergency response and she was told off by that person on the phone for doing that. He told her to exchange insurance papers and she would not do that. You can ask any customer about me, I am one of the most courteous drivers on the fleet and a safe driver.