"Scammers."

Scammers.

We signed up with Just Energy after hearing their sales pitch at a Sam's Club. They ended up charging us double what our previous company had, lied to us about it, and always seemed like they were just trying to get us off the phone.

After the first month we went back to our old energy company, and after doing some research and reading reviews canceled the credit card we used to pay Just Energy because so many people are stating they'll charge you anyway as long as they have that info. They've since been trying to call us all the time, sent e-mails, etc and we've just been blocking the numbers and marking the e-mails as spam and such.

The straw that broke the camel's back was Saturday. We were alerted to a line of credit that was opened without our permission trying to charge us for the past few months all at once and labeling it as delinquent payments. Tanked our credit score, and we had to wait until today to call the credit companies and sort this out. We told them everything, provided receipts, and said we want it removed from our credit history. We're also going to be contacting law enforcement to see what they can do about this because enough is enough.

Read reviews across all the major websites and see for yourself how bad people are reporting this place as. And if you see their reps in stores don't talk to them, and if they're coming door to door in your neighborhood ignore them - and call the cops for trespassing if they're insistent and won't leave as I've seen a few reviews state.

"I closed my account with just energy 1…"

I closed my account with just energy 1 year ago paid everything,and because of an error or mistake on their system it showed that I owe them $194 even that I have a email from the company that my account is closed and paid off, nobody try to fix it and they just sent these amount the a collection.

"Was disconnected for no reason on…"

Was disconnected for no reason on Saturday their office is closed on weekends...so I called another company and got it turned back on...now just energy wants an early termination fee of $175...they disconnected me..their mistake

"Bad service for solar"

They did not put me on the plan I requested and did not credit me or buy back my solar generation leading to me paying a regualr electric bill although I’ve had solar for 1 and half years and won’t give me any credit for all that wasted energy and time

"Poor customer service, punished for card fraud "

Moved to this energy company in August after a recommendation from a friend and so far I have had no issues at all. However, I was recently a victim of credit card fraud where I lost quite a bit of money and so my card was cancelled. This then meant my Autopay was not successfully taken, however the minute I was notified of this I paid immediately. Just Energy also confirmed that they could see my card had been cancelled due to fraud. However, despite this, I was still charged a $20 late payment fee. My account shows that no payments have ever been missed. You would think that there would be certain circumstances and contexts where a late payment fee is not issued. As it seems I have been penalised further for having my credit card cloned which was obviously an upsetting experience to go through and completely out of my control. Customer service hasn't exactly been great regarding this matter. Currently wouldn't reccommend to anyone and will be moving companies as soon as my contract is up.

"They are trying to charge me for over…"

They are trying to charge me for over $500 for an electric bill I never signed up for nor ever agreed to.

"These people charged me on my Enbridge…"

These people charged me on my Enbridge bill and keep transferring me to different departments not taking accountability that I have been incorrectly billed for a smart thermostat that I do not have nor have ever had.

They owe me over $2000 and I am considering going to small claims court. They are crooks. Do not ever sign on to any of their services. It will be a nightmare to cancel them.

"FRAUDE"

I was in my home with my 2 children when I opened the door he presented himself as Lee with just Energy. I told him, I am with Reliant and have a good rate with them. He said that Reliant had a base fee and that Just Energy didn't. Sales Agent Lee said, that Just Energy, would only charge me for the consumption of the energy, and no base fee or other charges would be charged. He said I assure you, you will pay less than what you pay at Reliant!. I then let him know that I had a contract with Reliant and that they have a CANCELLATION FEE and he said JUST ENERGY pays cancellation fee in its entirety. I then told him that I was not interested but he was talking with my children already so he said to sign some documents and he will make sure that Reliant gets their cancellation fee. I HAD NO CHOICE! But to sign the documents he had on his tablet fast because I was afraid for my children as I had my baby in my hands and the sales agent wouldn't let me close the door. After this, I was charged an early cancellation fee of $295 from Reliant. JUST ENERGY DIDN'T PAY ANYTHING. I contacted supervisor Jude on August 22, 2024, and He said that the sales agent Lee lied to me because they do have a base fee and other charges but that he does not work for them anymore so they couldn't do anything to help me. Supervisor Jude said if I cancel the contract I will be responsible for another $195 cancellation fee from Just Energy. The electricity bill that they are sending me says $224 when normally with reliant was at $60-130. Now, I am stuck with a contract that I was forced to get into. If I cancel I will have to pay them almost $500 for the month and cancellation fees.
To correct this situation, I am requesting a refund of the cancellation fee of $295 that was charged to my bank account by Reliant, and to cancel this contract without the cancellation fee along with the insane bill of $225 for this month.

"So many customer service problems with…"

So many customer service problems with this company it would take a day to write it all. They were the worst company I've ever been with and will never sign anything with them again. They couldn't get my email right or my address. It took over 15 phone calls and a lot of extra stress. Do not sign with this company

"In Midland,Tx they have girls at HEB promoting..."

In Midland,Tx they have girls at HEB, Sams doing in store promotions. These girls do not know their product. They need proper training. They are trying to sell FREE nights and 9.50 cents per Kw. I asked does the price per Kw change/fluctuate? She did not know. She had to call someone and finally got an answer-the price per Kw changes/fluctuates. I knew it was too good to be true.