"Took TWO payments same day without any…"

Took TWO payments same day without any notice!! not trusted and i will not leave it like that

"Fraud"

Not signed up to anything, not rung any loans companies, not explored credit, and yet Credit Genius have stolen money out of our account! How they got our bank details, I have no idea! Now out of pocket until the money moves out of pending and I can ring my bank fraud line! How is this even allowed?!

"Scam"

Scam. Created account can’t get into as I had cancelled but got charged. Totally scam

"Credit Genius - Tell the FCA"

I was looking for a loan and got a call from someone who said he was from a loan broker in Manchester. I checked the company on Companies House and it wasn't listed so I asked him to confirm. He assured me the loan would be agreed and asked for my bank card details to deposit the money. Once I got an email, it listed other brokers for me to apply for loans instead of offers. I reported my card as lost and ordered a replacement. I have now received messages from my bank informing my Credit Genius is attempting to draw £24.95 on my old card. Sadly Credit Genius is not listed and appears to be a fake company and as it is dealing with financial products, anyone who's lost money should call the FCA. I had a similar experience many years ago, with a UK based company and the FCA closed them down and i got a refund{ FCA number 0300 500 8082

"Awful scam company "

Awful, cancelled my membership in January immediately, they said it was all closed down, but on 14/02/25 I got charged £24.95.

I have repeatedly emailed them about this and requesting a refund immediately, and all they keep replying with it is "if you believe this to be true show us evidence"


So... I have sent screenshots of the transaction etc and they still don't reply or issue a refund. The number just rings out 24/7

Try login and it says the details are wrong, so I try a password reset , it doesn't give you a password reset link, just 6 digits to enter to reset your password, but this doesn't work either as their website doesn't accept the codes. It's a total scam.

I'll be escalating this because they can't keep ripping people off. £24.95 isn't alot of money but when they do this to so many people a day, that turns into hundreds and thousands for them!

"A bunch of thieves"

A bunch of thieves, they tried taking money from my account for what exactly? Tried calling their phone but no answer. There’s no way to access your account or to cancel them. STAY AWAY!!!!

"BUNCH OF SCAMMERS"

This company cleverly tricks it's customers into signing up for their services. I am assuming this is done through third party loan providers as I had never heard of them until they took £24.95 from my account. The refund was processed swiftly and I had requested that they clear any of my details from their system. Fast forward 1 week and they have taken another £19.99 from my account despite my previous request. I think this is absolutely disgusting that this is allowed to happen. I have yet again, requested a full refund.

"Didn't sign to nothing 😕 just taken my…"

Didn't sign to nothing 😕 just taken my last

"Surprise Surprise!"

Surprise Surprise!! After long battle to reach this online RATS to cancel my membership which I have been signed up automatically without even notifying me and raided my account £24.99 fee I get it back 2 weeks after!! And again while searching for loans this online RATS pop up everywhere to trap you into membership. please be aware this online RATS they sign you up in no time and once check your Account raided with £24.99 fee it's to late..problem is you can't speak to them you can't contact to them and if you don't cancelled your membership you will be solo provider of this online RATS salaries..sad thing about this online robbery nothing you can do..

"Please, Avoid at All Costs"

I just had £25 taken out of my account by Credit Genius - whoever they are!

I do not have an account with this company and I do not know how or from where they got my bank details.

I was looking up short-term loans and I was continuously bounced to their site.

If this is legal (and I don't believe it is), then it is abhorrent behaviour.

I can't put less than one star. This company is at best, using financial insecurities for its own gain, at worst, a downright scam.

Please, avoid this company at all costs - don't give them your details, don't give them any "permissions", and if they hound you (even if it's a bot or a redirect) don't click on anything!

(I've marked them as a scam on my malware checker - I recommend you do as well.)

I also would like to add that I was having short-term financial troubles (hence the "payday loan" search). I cannot imagine how badly this would wreck things for someone (or worse, a family) who is in dire financial straits. It is utterly appalling behaviour.

Note: The date of "My Experience" is when they took the money - I can't say for certain when I (supposedly) accessed their site.