"Fantastic customer care!"

Your customer care is wonderful and I really appreciate the effort you went to to make up for the missing General Grevous figure.

When I received my parcel, what a surprise! Can’t thank you enough for the Vader and storm trooper figures, the card and the light sabres! Thank you so much, I am sure it will make my little nephews day.

Above and beyond, thanks again

"Difficult to like this business"

Poor quality product. Returned TIE Pilot belt but this shop wouldn't refund me, so had to open a dispute. Charged me premium shipping €18.25 (which was not refunded) and the return shipping cost me €14.50. A lot of money spent, they keep the belt and I've got nothing but bitterness and anger towards these rogue traders. Avoid.
Edit: Okay, got fully refunded now, including shipping cost from them (I'm still out the return shipping). I would still not recommend.

"The shop looks more like a junk shop"

What a complete waste of my time

This so called star wars shop on right next door to McDonald's in Northolt just off the A40 has absolutely nothing to do with Disney nor is it indeed in London - it is in Middlesex (which the post code UB5 5AW clearly shows)

After spending half a day trying to find this shop that is in the middle of nowhere we found a tired looking shop that had overpriced items that was all dusty and resembled a junk shop than a bonafide Disney establishment

I wish I read the reviews before I wasted my day going there

"Received a damp and mouldy costume"

Ordered a costume and it arrived damp and smelling of old mould ( like it had been stored in a damp warehouse for ages),. No one answered the phone when I called to return it,


Definitely won't buy from this shop ever again

"On the 15th November I fully paid my…"

On the 15th November I fully paid my storm trooper suit in order to have it before carnival. Next week it will be carnival and I still haven't received. Totally unacceptable

"Good Website"

I brought the mace Windu jedi costume with the boots and belt as well. The items arrived within 3 days and are to a decent quality especially the boots. The standard matches the price. But make sure to read and check the measurements carefully before you order. I had to look for sometime before I used this company because there are a lot of scam sites but this one is legit and they have a physical shop near London.

"Can’t recommend Jedi-Robe"

Bought a Anakin costume for our show. They stated it was THE BEST Anakin costume one could find on the internet. Hyperbole of course, but what came was hardly a good costume.

The fabrics were cheap, the costume didn’t fit properly, so I contacted them to return the costume and get my money back.

So far they haven’t responded. It has been days and two emails sent without any response from the shop.

I can’t recommend this unprofessional behaviour.

"Not in London,. But NORTHOLT IN MIDDLESEX"

I took my kids here only to discover this shop is not anywhere near London as they like to claim.

It is clearly in Middlesex (NORTHOLT) which is a London suburb.


THE POST CODE THIS SHOP HAS IS UB5 WHICH IS ACTUALLY UNDER THE JURISDICTION OF UXBRIDGE

This shop is zone 5 on the TFL train network and then a BUS RIDE on top of that....

Furthermore, we came in the suggested customer opening time on a Friday only to find the walk in store inside looks more like a boot sale,.

My kids didn't like it at all, they said they don't want to go there again,. And I have to say I would support their decision

Unhappy and won't be back to this outskirts of London

"Excellent Service"

Bought a set of Stormtrooper Armour from these guys.. Its excellent. Finish is spot on and customer service is very good..

"Failed to deliver or respond"

I ordered a Darth Vader costume a week before Halloween. 2 days after ordering I received an email from Wayne stating the items I wanted were out of stock so he proposed either a replacement or refund.

I opted for a replacement however the replacement was marginally cheaper so I proposed a replacement and partial refund.

After that they stopped communicating with me. I tried phoning and emailing but all my messages went unanswered.

Gave them one last chance to make good however they still refuse to communicate so I've had to raise a dispute with my credit card company to get the money back because this joke of a company don't seem to want to do the right thing.

Avoid purchasing from them because they will happily take your money and then forget you exist.