"Completely unreachable customer service team"

Hi,

I placed an order for Airpods Max at 8:55 PM CET Mar 2nd, I have signed up for next day delivery and paid 25 Euros extra for the same. I am currently waiting for their confirmation if it can be delivered today or by tomorrow. I have been trying to reach customer service for a confirmation of the same - 2 emails, 2 calls - no response at all. If I call the contact no provided I reach a receptionist who has taken my name and order no, also said that she is passing the msg to customer service team but no one calling me back. How difficult is to look up a customer order and confirm ETA - especially charging 25 Euro for express shipping? Hopefully they will respond and I can then update the ratings accordingly

"Order via MediaMarkt"

I ordered on 23.02.23 and got no confirmation Mail till now. After reading these reviews im scared. I hope i get the article i bought, or at least refund...

"Processeur commandé le 23 janvier via…"

Processeur commandé le 23 janvier via le site Boulanger, je devais le recevoir le 07 février au plus tard. Nous sommes le 02 mars et toujours pas de commande reçue. Après contact pris à plusieurs reprises ma commande devrait partir aujourd'hui ou demain mais je n y croit plus.

"Fast response, top customer service"

Fast response to an order cancellation and refund request because item would not have arrived on time (this was a fault on my side, they mentioned it would be available from 3rd of march but some events lead to me needing the item earlier).

"I got my money back."

Thanks to Trustpilot.
At last today 24.02.2023 I got my money back after reporting here about the harassment of Teqfind.

I hope Teqfind will develop their business policy, otherwise their reputation will be going down day by day.

Best of luck.

"Complete oplichting! DO NOT BUY"

Complete oplichting! twee maanden geleden een product gekocht, en vervolgens moeten mailen om een verwachte leverdatum die meer dan twee weken later zou zijn. Niks ontvangen, weer gemaild en de leverdatum nog twee keer uitgesteld. Weer een tijd gewacht en gemaild dat ik mijn bestelling wil annuleren en mijn geld terug, maar na twee weken nog steeds niks op mijn bankrekening te zien.

"Commande le 19 janvier 23"

Commande le 19 janvier 23, réception le 18 mars 23. Colis finalement livré après de nombreux échanges avec une personne très sympathique et dévouée (Isabel). Il semble qu'il y ait eu une erreur d'adresse de destination au début de cette aventure. Produit neuf et très bien emballé. Cette aventure se termine bien et je suis globalement satisfait. Bonne note pour Isabel ;)
Thierry

"I ordered sth via mediamarkt.de…"

I ordered sth via the german site mediamarkt.de and as the billing address was wrong I informed them about this. The price for an SSD was quite low, but also the market prices fell ..
I guessed I at least get some answer, but so far nothing. For me its also ok, if maybe the price was too low, or they made any mistake. But not reacting not answering is a NOGO.

==
Update:
At least the Company seems to communicate now.
So I raised to 2 stars ...
I guess I should downvote the mediamarkt.de "Portal" Site as the user experience there is quite bad

"ATTENTION VOLEUR"

NE COMMANDEZ SURTOUT PAS CHEZ EUX !!! DONT BUY ANYTHING FROM THEM ITS A SCAM STORE !!!!
Commande chez eux jamais reçu depuis 2 semaines.Tout les avis sur internet sont catastrophiques.
Commander chez eux le 03/02 ils ne font(n°36629483) que repousser les delais certains n ont jamais ete livrés !!!

"Total Scam"

Bought a CPU on January 5th. Wasn't delivered to this day. No Customer Support whatsoever. Everytime I was the one who had to contact them and they always replied with the same generic copy pasta text, just the delayed date was different. I'm waiting for a refund now, let's see how long that will take. DON'T BUY THERE, IT'S A SCAM!