"They do not honor agreements"

They do not honor agreements. We had a SPS written and executed agreement about pricing and they chose to ignore it. They suspended our account when we were having an ongoing conversation about their mistake. We had paid everything we agreed to. I don't know if it was on purpose or if they are incompetent and disorganized. It had a major impact on our business. We were also ignored, they just wouldn't respond to our emails. I don't know what is going on over there, but it is shocking and has real negative implications for us.

"The amount of money they want for the…"

The amount of money they want for the most basic data exchange (EDI) is incomprehensible. Highway robbery. And they even increased in their prices in the last year.