"I love bookkeeper360 as a small…"

I love bookkeeper360 as a small business!

They are so quick and efficient. I dont even have to think of balancing my books. Scott Reeder is my advisor along with Amela and they do a fantastic job. I meet with them 4x a year to go over everything and my books are great and in January I have all my tax documents i need.

I would highly recommend them for any small business.

"BK360 is the Comcast of Accounting"

BK360 is one of those companies you read about in textbooks about becoming top-heavy and inefficient with too many managers, VPs, and mid-level managers – where nothing gets done and you have to contact four different people to get a response or simple answer.

On top of that, Bookkeeper360 has absolutely disgusting customer service and service overall – with a special shoutout to Steven Muller, the VP of Sales.

First, they failed to file my state sales tax return and only filed it after numerous emails from me. I was penalized $1,100 for the late filing. It's been over three months and I'm still waiting for the refund or credit.

Next, I sent them TWO emails saying I needed my federal business tax return done. Both emails were ignored and Steven’s excuse was, “my colleagues' notes only referenced us helping with the bookkeeping and sales tax filings; nothing was noted on income tax filings.”...

Well duh, that’s my point. Not only is Steven throwing his “colleague” under the bus but he’s acting as if that’s some sort of sufficient excuse. Steven is literally admitting that they overlooked my request for the tax return (TWICE) and is so dense that he thinks it’s an actual excuse.

How does a company admit they overlooked a request twice and still somehow think that’s a valid excuse? Absolutely disgusting.

When I asked about my federal tax return, Steven said BK360 could file an extension for $100. Why should I be charged anything for their mistake? I don’t care if it's $1 or $10,000, they should not bill me for their oversight. (I was able to file an extension myself in 45 seconds for $30)

I was then told the $100 for the extension would be credited towards the federal tax filing…yea right. Absolutely no way would anyone want to continue a business relationship after the ridiculous email exchanges with Steven.

I did ask Steven how many times a client has to make a request in order for something to get done, especially as important as a tax return. He did not answer but we know it’s more than two.

These are only two of many instances. I'm still waiting to hear back on at least three other things from the BK360 team and it's been months. It should not be my job to constantly follow-up to get answers about accounting or bookkeeping - I have a business to run.

As other reviews have noted, BK360 lacks professionalism and integrity. If you care about your time and business, AVOID BK360.

"They ask for a call to give excuses as to why they can't deliver and bill you for it!"

I'm a non-US resident operating an online business through an LLC. I was looking for someone that could handle all of our accounting, taxes and compliace.

Scheduled a call with Bookkeeper360, and I was promised the heavens, it all seemed like the sort of thing I was looking for. Very expedited sales process, I was sent the invoices which I paid and I was told that I would have my account manager introduced and things would start rolling.

1 week went by... Nothing happened. Since the only contact I had was the sales person I had talked, I reached out asking what was wrong and if something was missing. He replied and CC some other people, but again, nothing happened for another week.

2 weeks had gone by, so I go ahead and email the sales person again, more people are now CC in the email and finally I get an email from my account manager which asks me to get on a call.

I do, there are 2 people on the call. A call that could have been a 2 parragraph email of mostly excuses as to what they were so busy, and tax season, and this and that. I was then told that immediatly after the meeting things would get rolling (and by rolling I mean the basic setup of the Xero account) not even doing any real bookeeping.

2 weeks after that call, take a guess... Nothing had happened. No Xero account, no progress whatsoever, this over a month after my sales call.

At this point in time a said I wanted a refund, and again calls for new excuses, again, zero value, just meaningless excuses.

The funny thing is, that only at this point in time and after my cancellation they decide to setup the xero account.

So the next day I get an email saying that they will be refunding only 60% of the retainer.

I was very surprised, and when I asked for the bill report I was shocked to find out that they even billed me for the call that THEY asked for and in which they only gave excuses.

If you are in the startup world, or online business space avoid these guys at all costs. These are oldschool slackers that still think excuses and chitchat is the way to do business, They'll just find a way to make everything a billable item regardless, true value substracting parasites!