"Warning"

Warning : I sent an iPhone 8 + after being told they would pay 235 then I get email claiming it has smashed screen amongst other things NOT true so that was nov 20th when I asked for the phone back, last email I sent was early jan and I had the same email they first sent me ,,,, just to say I will be taking these clowns to court if they try it on again ,,,,,thank me later

"Order not Completed"

I have placed an order with you guys to sell a mobile phone through Grademobile as advertised on your website and that was back on the 9th of December, the mobile has been sent and received, however, payment has never reached my account.

ORDER 113180

I have contacted you guys since the beginning of December when that occurred and so far, no success on my uncountable tentative.

I would like to be contacted ASAP by a member of your time with a resolution to my query, otherwise, it will leave me with no other choice but seeking legal advice on how to proceed regarding the matter.

Happy to change the comments once my case has been successfully dealt with.

Looking forward to hearing from you.

"i send my iphone 11 pro max to them end…"

i send my iphone 11 pro max to them end of 0ct offer was 675 which i was fine with i am still wait for my payment still which is near 7 weeks ago now i rang then get no answer daily i get very worry now i want to use the money for xmas plus i borrow money as want to pay them back before i finish for xmas

"Thieves"

Offered £300 for an iPhone X. The phone is 2 years old and had minor wear and tear and a battery that is - wait for it - 2 years old. Sent the phone and got an ‘offer’ back for £175 as the battery was degraded and it had marks on the edges. All batteries will degrade. If I’d not used it for 2 year it would be perfect! The marks were minor too - it’d been in a case for two years too! Absolute joke - put your phones on eBay or try another company as this lot are basically thieves.

"Absolute joke of a company!"

Sent my near perfect iPhone XR after being quoted a reasonable price. Has now been downgraded due to ‘poor condition’ Really? Apparently worn screen damaged bezel (it’s always been in a case) and poor battery......I see a theme here.

I requested they take another look as they can’t be looking at my phone. If they don’t want to pay the quoted price just return it don’t accuse me of my phone not meeting the T&Cs which it really does!

"Hard to see how this is not a scam"

I used this outfit to get my iPhone recycled. Their recommended supplier (Grade Mobile) pretended for 2 weeks that they "couldn't find" the phone sent to them, even though tracking shows they received it. They stalled by repeatedly asking me for information that they already have and which I had sent again several times.

Sellmymobile.com initially responded by taking no responsibility "we are a comparison service who do not receive any devices ourselves". After I suggested they are liable in law, having recommended the supplier and taken commission for doing so, they claim to have contacted Grade Mobile. They then told me that they were pleased to consider the matter resolved as Grade mobile had "found" my phone and promised payment within 24 hours. That was 4 days ago and, of course, there has been no payment.

I don't know if sellmymobile.com and Grade Mobile are actually the same firm pretending to be different independent parties. I see that both appear to be deploying what look very much like paid fake reviews here on Trustpilot to try to balance out the negative customer experience. That increases the suspicion that they are working together in a scam operation.

All I can do from here is take county court action for recovery and share my experience with others.

"stay away from this company"

stay away, sent my phone off in perfect condition told me there was scratches on both front and back clearly done it themselves!!! Also told me the battery was Weak but I have had the phone less then a year !! What a joke!!

"Avoid Avoid Avoid"

Avoid Avoid Avoid

Shame it can’t be less than one star.
Bunch of chancers. Promised a price on a like NEW phone of £59 then reduced offer to £15 Really.
I sent it to Phones2Pounds who said the battery holds less power ( IPhone 6S over four years old Hello) but agreed to pay me £50.
Don’t waste anytime with these scammers go to Phones2Pounds.

"Avoid, you’re wasting your time!"

Like most other comments, I too have a IPhone in mint condition which was sent away based on the original quoted price. Upon receipt I was given a much lower price than quoted and was told there was damage to the phone, battery was inadequate etc...

These bunch of chancers are relying on people not to contest their price and accept much lower offers.

Stay away! You have been warned....

The fact you have responded with a generic response says it all. Listen to your prospective customers! Your pricing algorithm needs updating, or you need to understand that there are more reputable companies out there offering genuine prices.

Most customers may accept a slight difference in price but when you make claims that the phones are faulty & damaged and are quite clearly not and then give them significant reduction in the original price, that’s when you lose business.

Good luck for the future - you’re going to need it!

"Avoid like the plague!!!"

Avoid like the plague!!!
They don’t pay what they offered you and try to claim your device is in a poor condition. I fortunately got them to send my phone back and used a more reputable company who paid me what my phone was worth.