"shower replacement"

They came to my house within a hour of my ringing them. the engineer was very efficent and explained old shower no good and showed me why and straight away replaced with new one as requested i would recomend them to my friends,

"Works was to be conducted in two phases…"

Works was to be conducted in two phases , main house and much smaller out house . Happy to do the main work didn’t even have the decency to respond to calls and emails to return and do the smaller works.

"A frustrating waste of time"

A frustrating waste of time. After contacting Easyflow for a quote, I then requested a survey which I had to chase up twice before it was finally booked in. During the survey I felt I was being pushed to agree to options that would make it easy on the installers but result in a less-than-optimal underfloor heating system.

After reiterating that I wanted to ensure efficiency without undue heat loss (poorly-installed UFH systems are very common) and that I would rather do more preparatory work than go for the easier options, Easyflow then replied to say the job wasn't 'economically feasible' and they didn't want to do it.

I was left with the impression that the company only wants to take on easy jobs where the customer doesn't ask too many questions about quality - and combined with the difficulty in getting them to come out in the first place I think this is just as well, except to say that if you're in a similar position I would keep looking for a more professional company.