"substandard products and dreadful…"

substandard products and dreadful customer service. I returned the broken mat at my own cost and they now have my product AND my money. Not sure whether small claims court will work. Interesting they have a UK company but you have to return products to Germany. Loophole maybe.

"No comms and no delviery 12 days after…"

No comms and no delviery 12 days after placing order. Wish I read the reviews prior to purchase.

No repsonse to email or telehpone comms.

"Doesn't answer emails or the phone."

Doesn't answer emails or the phone.

2 weeks after I ordered still hadn't received my item ZERO communication from the company and the order just shows as complete on the website. I had no idea when the item would arrive and the other reviews made me think the worst.

All the company had to do was add a tracking number to my order online or just email me back and I would know its in transit.

Cant recommend this company due to this. (have received order now but still not happy)

"Criminals! I've paid £60 and received nothing!"

On 5th May 2021 I made an order with good faith to receive my expensive Dirt Trapper doormats (£60) within 3 - 4 working days, and have not to date received anything.

I have tried calling them everyday for the past week and just keep getting cut off every few minutes, even after persisting for over half an hour each time. I have emailed them several times but no answer whatsoever.

I must proportion some of the blame to myself as I didn't seek to check any reviews about the company before ordering. having done so now, I can see that their operation is a criminal scam...

I just have no idea how I could get my money back so am guessing that I have been completely ripped off!

That's my experience, please don't make it yours.

"Truly awful in my opinion"

Truly awful in my opinion. On day 20 and still no order received. I asked for a tracking number which was never provided.

Edit- Over 30 days and they have said my order was lost but they have still not refunded me and have not replied to my last 2 emails.

"Disappointed to have to make the points…"

Disappointed to have to make the points as other posts.
Mat cracked after a couple of weeks.
No response to emails
Phone line cuts you off!

You have been warned!

"Do not purchase!"

Had to chase up after 2 weeks/no response received from customer servs. Was eventually contacted by company after I raised an issue through PayPal & mat was sent. However, it only lasted about 3 weeks before it cracked.

"DO NOT ORDER."

Terrible....
Had to chase up after 2weeks nothing received.... eventually received mat but has only lasted 3 weeks before it cracked.
I have sent 3 emails no response filled in 2 contact forms no response......
2 phone calls ..... waited ages then automatically cut off!

Wasting my time...
DO NOT ORDER from this company...

"No answer to emails or phone calls"

The website appears fine and McAfee gives it a green flag. But I've made several attempts to contact the company and they have not responded to messages sent via their contact page, or to the email address given on their contact page and nobody ever answers the phone when I've called them. Accordingly, I won't place an order with them - as I can't have any faith in parting with my money to a company that doesn't respond or communicate. It's a pity, as the products themselves otherwise look good.

"Scam company that is faking reviews on their website"

Scam company with terrible quality products and unhelpful staff.

Bought an office floor mat, that broke into pieces in a couple of weeks. Contacted their support. Was offered a refund of a few pounds. For a full refund would need to send the remaining bits of the mat to Germany. Very unhelpful and ignorant staff. Suggest you avoid the company at all cost.

Also, if you go on their website and try to rate/give feedback to any product, your comment will not be displayed. The company is displaying only positive comments that are most likely faked by them.