"AVOID AT ALL COSTS"

AVOID AT ALL COSTS.
Bought an igloo maxcool cool box. Broke within 10 mins. Contacted them 3 times without reply. Thankfully with a bit of research I've managed to fix it.

"Buying experience"

Extremely pleasant buying experience. The item arrived on time and unscathed and I was informed every step of the way. The customer service adviser I spoke to was very polite and friendly. Great to have online retailers like Pluck Point.

"Don't fall for the low price"

Another customer with a really disappointing experience. Pluckpoint charged me an arm and a leg in return shipping fees after their delivery service lied about attempting to deliver and sent my order back. Guess whose side pluckpoint took? Horrible email response time. I feel sorry for everyone that works there and every who orders from them. Avoid at all costs.

"Good price, quick delivery, good customer service"

The product was well priced and came within the stated delivery period. The parcel tracking was a little confusing, stating that the parcel had been delayed, but I called pluck point, who confirmed it had been dispatched and that it was due for delivery the following day, which it did.

"Surprised with Price and Quality."

Bought a coffee machine from pluck point. It was about £200 cheaper from John Lewis. My order arrived with in three days and am very happy so far. Got a real bargain and will use them again.

David.

"Efficient and Cost effective"

Bought a doll house for my daughter. My order arrived on third day well packed. Price was the lowest. I am very pleased with the service i got. I will use them again.

"Excellent Service"

"Price was good, delivery was much faster than I expected."

"Avoid Pluckpoint like the Plague"

I am writing this review in the hope it will help others from losing money. I placed an order for quite an expensive item over a month ago.

- Pluckpoint do not respond to e-mails. All you will receive is an automated receipt of order
- Pluckpoint do not answer the phone
- Pluckpoint do not have proper business premises. Only a residential address in Caversham.

I e-mailed after a couple of weeks to cancel my order after smelling a rat and finding the bad reports on the company. They haven't acknowledged my e-mail, have taken payment. It has been over a month since I placed my order.

I have now asked my credit card company to issue a chargeback in the hope I can get my money back. Otherwise it will be time for legal action.

So, please please do yourself a favour and avoid using this company.

"No customer service, damaged goods, very unhelpful!!!!"

I would never ever use them again.
I ordered a bin which when it got delivered it was just left in front of my door, anyone could have stolen it. When I opened it I found the item to be badly damaged. They could not collect it even though they delivered it and I had to carry a 8kg bin to the collection point. No compensation or anything for my time wasted, or that I had to carry a heavy item or that it was damaged. Then a new item got delivered and again it was damaged, I sent pictures however they could not see the damage!!! Of course... What a JOKE of a company. I just left it because it was too frustrating having to deal with these people, I was promised a call from a manager I'm still waiting. STAY AWAY!l!!!

"Unbelievably poor service"

Like some others I thought i'd risk an order despite the numerous reviews online saying avoid at all costs...
Ordered an alarm system for a new property, good price, obviously too good to be true.
Didn't receive an email of confirmation of order to start with (checked spam etc), gave it a few days - still nothing.
Found their online tracking system, which stated order cancelled!
Unlike others, I managed to get in touch via their phone number - very rude, unhelpful and incredibly difficult to understand.

Don't waste your time with this company- absolutely appalling service.