"Ordered fish most of them were…"

Ordered fish most of them were completely stressed few dead and complete wrong fish all together I ordered 18 cherry barbs well they only sold me 2 and rest were ember tetras do not order from them. They claim to give you a refund but I have not gotten any

"They do not really refund your money"

They do not really actually refund your money when the fish die. They gave me a store credit of $10. For the 5 dead fish that passed after I received them. You can get nothing to replace the fish because of shipping. So that $10 credit will just sit there. Also I've lost a few more of their fish about two months in and the tank is doing great Other fish I had as well as ones I've bought elsewhere are fine. Go local. Or find another company who will actually guarantee their fish. I even got one who arrived with one fin. Do not recommend this company (who is owned by PetCo)

"DO NOT BUY FROM HERE"

DO NOT BUY FROM HERE. I've used LiveAquaria in the past, but never again. My most recent order contained a purchase of "expert only" fish, half of them arrived dead. But because I was ONE DAY LATE in submitting my claim, they denied it. The only reason for denying it was timing of my claim. That's it. No other reason. They literally do not care that half the order arrived dead. I ordered inverts in the same shipment, they're fine. But somehow it's my fault that the fish died. They basically steal your money. They do not back up their products and respond to inquiries with form responses.

Update 4/28: got another form response, essentially blaming me for their bad customer service, no comment on the fish that died the next day. DO NOT BUY FROM HERE. See the response from them to this post, the "guarantee" has a qualification process, so that's not a guarantee of any kind.

"Dishonest - they take your money and run"

The company does not stand by their refund policy. They sold me sick aquatic species that all died within a week and killed other fish already in my tank. They refused to provide a refund and threatened to block me from all future purchases if I filed a credit card charge dispute, which I did. But it doesn’t matter now because I would NEVER order from their company again. There are other better alternatives out there. Don’t use this company.

"Canceled my order without notifying me"

Ordered a dwarf gourami, received confirmation email, then received an email that my order was delayed, checked the website and they were out of stock so maybe they miscounted. But a month goes by, and when I checked the website the fish were back in stock. I spoke with a rep asking what the status on my order was and they had canceled it without notifying me a couple days prior. Had to dig back a month in my card statements to be sure they actually reverted the charge and fortunately they did. Can't review the fish, never got it.

"Wow, absolutely horrible!"

Wow! Horrible place to order from. Should have looked at the company's reviews online before using them. Messed up two orders, then, when I canceled they said it would be 3-5 days for the charge to come off. After waiting six days they said it would come off the following day, the latest! That has come and gone. I would suggest just going to the closest ocean and trying to catch your own fish or gather corals, you will have better luck with that! A 1 rating is actually too much!

"Dead on arrival, terribly bagged, good customer service"

My fish arrived dead. It did have a working heat pack, and was packaged well other than the bagging and water level, and looked to be a healthy specimen other than the fact that he was dead. The bag was smaller than any bag I have ever received a fish in! (smaller than the size of my palm, almost about the same width as the fish itself) And had an extremely low water level, maybe a couple of centimeters. It was double bagged and sealed with no punctures, so the bagging was simply done poorly. I raised hell with the customer service lady, props to her for staying so calm. She was very courteous and kind about the situation and because it was my first order with this particular company extended a refund, including shipping and boxing, and replaced the fish. Typically the company will only extend in store credit for the specimen only, so you will be out $40-60 when your specimen is DOA. That would have been fine if the fish had been given a chance at life from the very start, but it did not. We have owned many fish, beginner to advanced, over the years. Receiving fish from both specialty shops and online. My children wanted a hand in learning to care for a fish, and were gutwrenched when the fish arrived dead. I had to explain to them why a fish can’t survive in such a tiny bag and such little water. If we didn’t live in the middle of nowhere and weren’t such busy people, we would have made the hours trip to a specialty shop.

I had heard decent things about live aquaria, good and bad, and figured they couldn’t screw it up that bad on just one small fish right? I think their California location needs to be looked into.

I did have a good experience with their customer service, despite how upset I was. We will see what happens with the replacement I’ve been sent.


-UPDATE: we have received the replacement fish, and he is seemingly healthy albeit being a bit stressed and dull in color which is reasonable for having been shipped across the country. Bagging was MUCH better this time. Heat pack working, comfortably bagged. I will give him a couple weeks to get past the stress, if he does pass away I will simply accept the loss and chalk it up to stress. It is the risk you take when ordering live animals online! So long as it’s not the fault of the company, I accept the loss. I have updated the overall rating due to the good customer service and the fact that the second livestock was in much better shipping condition. Whoever had packaged the first beautiful fish has no idea what they are doing! I am glad this was all resolved and MIGHT consider using this company for livestock in the future, I am not sure. But I will use them for supplies as they have a great selection.

"just wanted to send a email to notify…"

just wanted to send a email to notify someone I have not had the best experience with this company. I am completely understanding of weather delays and am aware your company cannot control that. However when my fish arrived dead I asked for a refund and was given store credit instead. I was not happy about the situation but decided to go ahead and place an order anyways worrying about the shipping process again and curious if I would just be killing fish again trying to order them. When I read my email for store credit it specifically stated to add in comments to apply store credit. When I placed my order the full amount of the order was taken from my account and no store credit was applied. I suggest if you give someone store credit to make it out in a gift card or promo code so it is applied immediately and you do not charge someone's account for unnecessary charges. When I called your 1 800 number a lady answered, soon as I gave her my address she was immediately rude, did not give me a chance to state my problem or case and jumping to conclusions about something she did not completely understand the whole situation of. I was very polite, did not raise my voice or curse at her as so she did me, as in raising her voice. I understand you have a brand and company to protect and you're going to be fully persistent on keeping a good brand, I just wanted to state my case for your future orders and concerns you will receive about the same situation.

"DO NOT BUY FISH FROM THIS PLACE!"

DO NOT BUY FISH FROM THIS PLACE!! I recently purchased 9 guppies from this place. The day they arrived, the largest guppy looked like he was rotting and decomposing and could barely swim. He looked as if he had been sick for a while, and was slowly wasting away. He was clinging to life and shaking. His back fin was drooping and he could barely swim. A few hours later, he died. About an hour after that a second guppy died.
Now to the blue guppies. Of the three, only one looked healthy. The other two had chewed up and rotting fins. One of the sickly ones had a bloated stomach and his blue fins were actually a greyish brown blue color.
His fins looked like he had survived a shark attack and his face was pale with bulging eyes. Imagine the walking dead but in fish form.
Most of the fish also had stringy white poop, which usually indicates a parasitic or bacterial infection.
The return policy for this company is STORE CREDIT only. But why would I ever purchase ANYTHING from this company again?
And for the record, I have purchased fish from Petsmart and Petco, and even with their stock usually being substandard, the pet shops have never sold me anything this low quality before, EVER!!
A COMPLETE AND TOTAL WASTE OF MONEY!!

"Literally the worst supplier of fish"

Literally the worst supplier of fish. Every animal I purchased was damaged or poor quality. I purchased 2 "lemon oscars" that ended up just terrible quality albinos for a premium price. They were also lethargic from being cold in 60° water (these are tropical fish). A couple invertebrates the snails had cracks and broken shells. Then the plecostomus was clinging to life with shredded fins that broke off into more and more pieces when he'd try to move. Nothing was officially DOA but this company should be shut down for animal abuse. Absolute worst care I've ever seen. On the customer service side they said to email them for what I thought were incorrect fish (the "lemons") but customer service ignored my email. The pleco died soon after arrival since it was so busted up so I filed a claim for their 14 day warranty and received a small store credit of $7 for the pleco $9 sick and damages pleco. I spent $100 between shipping and fish. Absolute hole do not buy!!