"NOT WHAT I BOOKED"

My reservation was made through Expedia for a small car rental with BUDGET at Manila airport.
I received text messages with contact number to phone when i passed through customs etc and collected my luggage.
I was informed a shuttle vehicle would collect me and take me to the office. I assumed this would be the office of BUDGET but NO. My booking had been sub contracted to another company. The "office" was a little room in some back street compound. There was nothing wrong with the staff and they were helpful. HOWEVER my car was not a small car but a large 4 door car but what was most annoying was that ALL the windows were BLACKED OUT. For day time driving maybe acceptable but driving at night was horrendous!!!!!! The reason i wanted a small car was because of the traffic and parking. Never again with BUDGET

"No Budget rental car after a online reservation"

I had made an online reservation with Budget car rental. The reservation was made for a SUV - Toyota Fortuner; two weeks rental and pick up and return in Manila. Pick-up and return would be at Roxas Boulevard, Vm Tower, unit 105, Paranaque City.

I got a nice confirmation email with all the reservation details. So everything seems ok.

But when I went to the address to pick-up my car, there was no Budget office, no car, nobody...

When I called the phone number provided in the confirmation-email there was nobody answering the phone. I searched online for other phone numbers from Budget in Manila, called them, but again nobody answered the phone...nobody was to be reached from any Budget office in Manila.

Desperate, I went to a concurrent car rental company Hertz. They helped me very quickly and arranged a SUV for me within the hour. This was great service.

But the service of Budget was the worst you could wish for.
Budget car rental Manila / Philippines is not functional.
But the worst thing is that you can make an online reservation, thinking you have the service Budget provides worldwide...but that is not the thing.

So don't make any reservation with Budget rent a car in Manila, the Philippines is my advice.

"Avoid!"

Booked car for 4 days hire at Manila airport.
Received email confirmation.
Pick up address on email did not exist.
Phone numbers either unavailable or not answered.
Had to rent car with another company, now trying to get a refund.

"Fast and Reliable!"

Very fast transaction and reliable indeed! Will be renting again very soon!

"Great Cars and Excellent Customer Service"

I had a wonderful experience in renting car at Budget Philippines, the car is clean and new model. The customer service agents are very friendly and helpfull. Definetely i will be a repeat customer and i will recommend this to my friends.

"Friendly very accomodating and cleanliness of vehicle"

Very accomodating of the staff friendly approachable and clean