"Oh so sorry"

Let me tell you, dealing with Abacus Cloud has been an absolute nightmare. If I could give them zero stars, I would. Their "cloud service" feels more like a black hole where my money disappears and my sanity slowly evaporates.

First, their tech support is an absolute joke. I've contacted them multiple times with legitimate issues – from server downtime to inexplicable data loss – and each time I'm met with a wall of incompetence. Their "support team" seems to be comprised of individuals who have a vague understanding of technology at best. Expect to be put on hold for extended periods, only to be transferred to someone else who knows even less than the last person. They'll ask you to try the same basic troubleshooting steps over and over again, even after you've explicitly told them you've already done so. It's like talking to a brick wall, except the brick wall is slightly more responsive.

But the truly insidious part is their predatory pricing and their blatant disregard for their own contract terms. They lure you in with seemingly competitive rates, but then hit you with hidden fees and "unexpected" charges that balloon your bill to an astronomical figure. Try to question these charges, and you'll be met with vague explanations and convoluted terms and conditions that are clearly designed to confuse and discourage you. It feels like they're actively trying to nickel and dime you at every turn. It's not just bad service; it's daylight robbery.

And don't even get me started on their contract shenanigans. My contract clearly states that to opt out, I need to notify them within 30 days of the contract's end date. Crystal clear. Yet, when I tried to do exactly that, they conveniently "misplaced" my original contract and suddenly claimed their policy requires a 60-day notice. Sixty days! They literally changed the terms of the contract after I signed it! It's utterly unethical and demonstrates a shocking level of dishonesty. They're banking on customers not keeping meticulous records, hoping they can get away with these shady tactics.

I'm convinced that Abacus Cloud's business model is based on trapping customers in a cycle of frustration, overcharging, and outright deception. They clearly don't care about providing a quality service or building a positive customer relationship. All they care about is extracting as much money as possible from their unsuspecting victims, even if it means bending (or breaking) their own rules.

Seriously, do yourself a favor and steer clear of Abacus Cloud. There are plenty of other cloud service providers out there who actually value their customers and offer competent support. Don't make the same mistake I did. You'll regret it. Consider this your warning. They're not just bad; they're operating in bad faith.

"I made the mistake of using their…"

I made the mistake of using their services for a brief time. I want to cancel, but I cannot get into the website. I tried to change my password so I could get in, and I still can't get into the website to cancel. I believe this is a scam, so watch out.

"Never trust them"

I trusted their cloud hosting services and regret it to this day. They don't have the know-how or the willingness to resolve customer issues quickly and make you wait long. Don't waste your money by using any of their services.

"Poor Customer Support"

The customer support offered by this company is pathetic. They don't care about you after you buy the product and you soon realize that the promises made by the sales team were fake. I'll switch as soon as the current contract ends.