"SCAM"

dont know what this account is and I can not get anyone on the phone to figure things out. This is a scam

"Rad Web Hosting - NOT rad at all"

In July of 2024 I signed up for web hosting after several chats with these guys, who assured me that migration of my existing websites was no big deal.
In September of 2024 it was determined that they had completely lost one of my websites, only partially migrated one other one, and did properly migrate the remaining three websites.
I also transferred two of my three domains to them.
In November of 2024 I made the decision to move to a new host due to repeated issues with downtime, back end issues, website issues, and general hosting problems.
I began the process of moving my domains to a new registrar, and my websites to a new host, however, Rad Web Hosting starting making moves to block transfers and cause issues.
I was able to get all of my websites transferred, but only one of my two domains transferred.
As of 09DEC24, Rad Web Hosting has been holding my domain (iamdigitaldaniel.com) 'hostage'.
They won't say why, they won't release it, they won't provide any services or allow me to manage it (even when my billing was up to date!), and they won't respond to numerous regulatory complaints.

"I am amazedwith the level of…"

I am amazed with the level of technical expertise Scott from RadWebHosting possesses and overall response rate from them is almost instantaneous. I would recommend RadWebHosting whoever is looking to grow with them

"Great Fast Support"

Really Fast and very helpful support. Solved every problem.

"Thank you Scott"

Thank you Scott

"Great service"

Great service; competitive pricing; and they always respond quickly to a question or need! I highly recommend Rad Webhosting!

"Absolute Scam"

TLDR: They were quick to respond when they were taking a payment but incredibly slow after I paid. They caused a 7 day delay while I was trying to reach them through multiple tickets and live chat. When they finally decided to refund me, they sent the refund to my ACCOUNT CREDITS and not the original currency I paid with. They also lowered the refund amount due to the delay THEY caused.

I purchased a server about 3 days ago for $307. I spoke with the CEO Scott over live chat and he was very responsive and kind, explaining how their server is fit for me etc. and promised me a refund in case things don't work out for whatever reason. After I had purchased the server, I started using it only to realize that IPv6 isn't properly configured and I was unable to ping or make HTTP requests over IPv6 with it. I told this to Scott over live chat and it became obvious he wasn't equipped to resolve my issue. We spoke until he had to end his shift and I ended up having to attempt to fix the issue myself by messing with the network configuration on the server which I hadn't signed up for. I managed to ping over IPv6 but I still can't make HTTP requests which is a huge deal breaker for me. It was clearly outlined in my requirements for the server to them before I paid that I want to make HTTP requests over IPv6 and that was the only reason I got the server so I'm currently unable to use it for anything.
It has been 2 days and I haven't gotten a single response from Rad Web Hosting through their live chat since Scott ended his shift the day they sold the server to me. The only time I got a response through live chat was today when I reached out to them through live chat by using a different IP and identifying myself as someone else in their live chat Email and Name prompts. I know they're available. It's also not the weekend so they have no reason to be ignoring a customer who paid $307. Yesterday, I got a response on a ticket from Ron at Rad Web Hosting but the first response, to put it simply, was "the server is working". When I said it's not, Ron asked me for output of the `ip addr` command on the server. I sent him the output of the command and told him that he can access the server and fix it since I was going to sleep but I haven't gotten any replies to my ticket since then, despite bumping it multiple times and voicing my annoyance. I need a server deployed and doing work as soon as possible and I don't have the time to wait for days for them to resolve a simple networking issue with their server they should be equipped to fix.
I see that you guys respond to reviews on TrustPilot so I would like to say here, I am willing to fix my rating if you either refund me or resolve the issues with my server.

Edit 1: They're ignoring my request for a refund (they have a 30 day money back guarantee I'm eligible for)
Edit 2: After they delayed my refund for about a week, they finally refunded me but to ACCOUNT BALANCE? This was not the deal. And they also reduced the refund amount due to the delay THEY CAUSED.

Edit 3, In reply to their reply:
I did not read the refund policy because I was in chat with you, Scott, and you did NOT tell me about the part of the refund policy that states that the refund would go to account credits. I'm sure you can figure out a way to convert dollars to crypto, the same way you're converting crypto to dollars, for my refund.
Also, notice how you never mentioned the fact that you ignored me for days and left me with a broken server, there is no excuse for that. And the "employee"/"team member" you're talking about is You, Scott. You don't have any employees, I'm assuming "Ron" is you, too. Are you ashamed of that so you refer to yourself in third person? Your "company" is a scam, you don't have any high quality services and you provide the bare minimum to satisfy people with very low requirements. So, for anyone reading this; if you require the bare minimum and just need a $5 server, by all means go with them. But if you need a server capable of doing serious work, do not under any circumstance give them a chance.

"good service"

good service

"Great response"

Great response

"best website"

best website