"Buy 2 Get 1"

Well, i bought pixel piracy and might and magic x. After some time i get the mail with a link to the cd-keys. When i get to the site, their are only one key, beneath that one is somekind of a loading screen, which says it waits for a key. I think to my self, that there may just go some time, so i wait, 1 day, 2 days, and on the third day i write a mail, where i explain. The person writing back tells me, that they can see, that i have placed two orders, first on both games, canceled, the only on pixel piracy. This however is not true. I answer the mail, telling that this is not the case, and that i can see on my bankaccount that they have charged for both games, this the person then tries to explain with that it could be an authorisation, And it could, but it´s not.
I´m still in contact, but so far they do not seem interested in helping.