"We moved into our house"

We moved into our house, and after sleeping here for two nights I knew we had to replace the furnace by the sounds that woke me up both nights, it sounded like a jet engine ready for take off!
I called the local company to come give me a bid, and then had to replace the furnace in the house we were selling, the company gave us a break on the prices of both home units as we were obviously giving them good business. I had an issue with one of the units within a year of installation. called the company and they came out and charged me to replace the part and for the part. Even with my having a service contract with them. A year later the same issue was happening again. I looked online for reputable companies and found Four Seasons, The technician came out and within 10 minutes of arrival had the problem fixed without a new part, but 10 cents of silicon sealer. He said he was familiar with the other company, and knew that many companies worked that way. "Sell a new part don't fix the problem, just replace it."
I have been very happy with Four Seasons I cancelled the service contract with the other company and started one with Four Seasons. They come out twice a year and check the HVAC system focusing on either the furnace side or the AC side depending on the season coming up. They always double check with us about the other part of the system making sure it has no issues we are aware of. Then they look at the current side of the system tuning it up and repairing anything they find. I have had three servicemen out over the years and they remember me, and our dog. they are friendly, very knowledgeable efficient and helpful.

"Do not use them"

Do not use them. They make installations mistakes and then make the customers pay to correct them. Unacceptable. I have two recently installed A/C & Furnace units - one installed by Four Seasons and one installed by Doornbos. The experience working with the two companies is night and day. Doornbos guys knew what they were doing and went out of their way to offer great customer service across the board. I'm calling them now to fix the problems with the Four Seasons installation.

One additional note - the tech they sent to assess the problem was great. Really nice guy. It was the folks above him trying to avoid paying to fix the installer's mistakes.

"Literally the worst experience you…"

Literally the worst experience you could have!!! COMPLETE FRAUD!!!!!

First the back story, my wife and I run a non-profit for adults with special needs and this is a house that is being built for them to occupy

1) the tech comes out and give some insane quote of $2700 to fix a few things,
A) a small leak in the basement that he quoted me AROUND $900 to fix, turned out to the a
shut off valve in the ceiling that was not completely closed, I removed the ceiling tile and closed
and done.
B) after the tech gives my wife the quote for $2700 she says ok, let me call my husband, he
replies "what you cannot make a decision on your own" just bad business and was the first
reason I asked him to leave and called the company
C) tech was sent out to clean the AC unit on special for $89, I was told this was a scam by everyone and they only do this to upsell other things, I booked anyways and what happened is the reason for this post, tech said the unit had a bad contactor and mice had been inside the unit which is why it would not turn on, as protocol tech is supposed to take pictures of this to show the company as a way of documenting this, tech did not do this. At this point with insulting my wife and the outrageous estimate I asked him to leave. I called a few friends and got a referral for another AC guy and he was shocked to find out what was wrong, the unit was perfect and the issue was the low voltage wire (the one that turns the unit on) WAS CUT, perfectly cut and hanging no other issues as when he touched the wire to the spot it belonged the unit turned on instantly, 3 minute to reattach the wire and its working perfectly.

I place another call to four seasons and get a manager who begins to tell me how I must be making this up and how it could not happen, the offer no repercussions for the tech and I am left paying $150 for another company to fix his SCAM.

I never write stuff like this but just go somewhere else!!!!!!!!!

"This company is a joke"

This company is a joke. They quoted me almost $10,000 more than several other companies. It's laughable. Anyone that uses them should have their head examined

"Worst company ever"

Worst company ever. I scheduled a furnace service and the guy said I had to reschedule because it was DRIZZLING rain. Not even a steady rain. He was rude and didn’t care about the inconvenience. I overhauled my work schedule to accommodate this company and he didn’t care. I have never had that issue with any other servicing company. This is the worst heating servic company I have dealt with and I will never use them again.

"Buyer Beware"

I have two furnaces in my home - one that heats the upstairs and a bigger one that heats the lower level. I only wanted the upstairs furnace cleaned and the downstairs furnace to be looked at because it was being wonky. I called Four Seasons Heating and Cooling and scheduled an appointment shortly before Thanksgiving.

When the technician arrived, I showed him the lay of the land, told him the issues, and left him downstairs to look over the furnace (big mistake.) When he was done with his analysis he gave me this long spiel and showed me things that were wrong and that he could "pass" the furnace but "just barely." Whatever he did, and I didn't ask, the furnace was working. He didn't tell me about any parts that needed to be replaced, so I figured that it would just be added to the service fee. (The kicker to this is at the end of the story.)

We then launched into a discussion about the furnace and its age and that at some point I probably would need to get a new furnace and if I did I would just get both upstairs and downstairs replaced to save on labor costs. We also discussed costs of new furnaces etc., just so I could get an idea of what to expect when the time came in the future.

And funny enough while we were having a discussion about the furnace, the sales guy called to see how everything was going. It did raise a little bit a warning bell in my mind, but by that point, the hook was already in, and the technician told me that the sales department just likes to check up on service calls as part of their customer service program.

When he went upstairs to "clean" my furnace, he took the whole thing apart - the furnace's guts were all over the hallway, in other words. And by that time, I already stupidly trusted the guy. When he was done with his analysis of the upstairs furnace, he told me I needed to have some parts replaced and it was going to cost a little over $700. Now, mind you, I only wanted it cleaned but his super extra detailed inspection revealed that all these things needed to be replaced.

So, instead of spending $700, and because I figured I was going to have to get the downstairs furnace replaced anyway, I thought we should just get two new furnaces. I'm not going to get into the disaster of the financing and it doesn't matter if we couldn't get approved for the financing "they" wanted. In fact, it's a blessing that we didn't.

At some point while the technician was still here, the downstairs furnace kicked off but it never kicked back on after the guy left. But he did go back downstairs to gather up his things before he left after the quick financing didn't go through while he was still here (that's another story for another day - the point of this is he went back downstairs.)

As it turns out, we didn't need two new furnaces at $10,985 (upstairs) and $13,535 (downstairs) with some discounts that brought the total price down to $22,530.

Several weeks later, I called another company and told them I needed the downstairs furnace looked at because it was wonky and the upstairs furnace cleaned (because Four Seasons never cleaned that furnace,) just like I told Four Seasons.

This guy came out and fixed my downstairs furnace. And he figured it out in about a half hour. It could've been the entire motor that would had to have been replaced, but instead, it was the part that ignites the motor (capacitor) that was malfunctioning. In fact, it was completely dead.

He replaced it and the furnace works perfectly. How much was this part? $28. He also told me there was another good 4-5 years on the furnace. And as far as the upstairs furnace? He inspected it, cleaned it, and it's working perfectly fine as well. And he didn't have to dissect the furnace and put all of its guts down the hallway. He also put in a new filter on my humidifier and new filters in both furnaces, something Four Seasons didn't do because they didn't carry filters.

My total bill was $207. Big difference between 22 grand and 200 bucks.

I find it hard to believe that the "thorough inspection" of that downstairs unit by Four Seasons Heating and Cooling wouldn't have revealed that the furnace had a faulty capacitor especially after the Four Seasons technician brought me down there and gave me this long demonstration of various things that were wrong with my furnace and then proceed to tell me that although he would pass it, he strongly suggested I get additional carbon monoxide detectors.

I was going to start this review by saying if there was a company that exemplified fraudulent and deceptive practices it would be Four Seasons Heating and Cooling but I think it's more apropos to put it at the end of the story.

There are many other things I could list about my experience with this company but I think what I've described above suffices.

"AC installation"

During the recent heat wave here in Chicago my old AC finally gave way. Had Four Seasons out for a replacement, but the tech was also kind enough to quote a repair to get u back up and running if we wanted. Decided to go with replacementt...why throw good money into a 25+ year AC. overall, good experience. Came on time, got started and were done within 4 hours. Just felt really bad as it was still hot, so I encouraged the guys to take breaks and provided water. Will recommend

"Cleaning up should be part of their job"

It was so annoying that the installers just left all the trash in the area. The company should train their people with basic courtesy and respect and clean up after and make it a part of their job. I was already surprised by how impolite they were upon arriving but I let it go as long as they do their job right.