"Bought A stihl combit unit off this…"

Bought A stihl combit unit off this company around 2 months ago and was working fine until one morning it decided to not start. When I eventually started it the revs on tic over where raving to high. Took it to service and repairs thinking it was covered by the warranty but when I returned they told me that it wasn't and I was dealt a £150.00 charge which considering all they done was realigned the valves on the machine I thought it was extremely expensive. Very miserable women at reception. When I asked her what was covered by the warranty she did not know and clearly making things up as she went along!! Will definitely not be going back to them in the future! AVOID AVOID AVOID!

"Bought a stihl KM 131 from Turneys and…"

Bought a stihl KM 131 from Turneys and after 3 months of use it wouldn't start so I took it to there service & repair shop western on the green thinking it would be covered under warrenty, I was also met on collection with a rude lady behind the counter accusing me of tampering with the valves witch " I DID NOT" as I don't know how too. They then charged me £70 for this even tho we are covered under a 2 year warranty. Will never be taking anything to them in the future!!!!

"Absolutely 5star’s for sales and…"

Absolutely 5star’s for sales and customer service/ support, I brought a new ride on mower, it was delivered, and nick went through everything, but me being blonde, I did something wrong, nick and Paul came over this afternoon, not only did they cut my lawn for me, they adjusted my lawn mower more suitable for my garden conditions, I really can’t thank them both enough, they really did go above and beyond for me today, so happy I brought from turney group, from buying to after care, I definitely won’t be going anywhere else from now on, what a team, xxx

"Lost faith & trust with Turney Group's…"

Lost faith & trust with Turney Group's Weston on the Green lawnmower services.
Last year's mower service took over a month with "various reasons" for delay from them but I decided to give them another chance and took my 4 year old annually serviced Mountfield to them for this year's winter service. Despite the machine (in my view to be running nicely) I was advised that the lawn mower had a "bent crankshaft" and "cracked blade" both requiring replacement along with a service at a total cost of £729.58!

I have now taken my machine to an alternative lawn mower servicing and repair centre where it has been serviced. They found that the blade was in excellent condition and merely needed sharpening and furthermore found no bend in the crankshaft!

I was further incensed when picking up my machine from Turneys to take it to the alternative garden machinery service company when they attempted to charge me £25 for their "work needed estimate"!

"Turney Ground-Care Varied customer service"

We have used Turney Ground-Care for Lawn mower services over many years with some success.
The location is near Western on the Green and its offices are an archaic, confusing labyrinth of different departments, who pass you onto the next a bit like Monty Python.
Service has been varied. Its hard work to speak to a technician here, as a customer I am often left with the feeling that I'm just another punter.
My most recent experience was with my old Toro. Turney's have had this machine before but this time it took almost three months and £495 to fix it - this was right in the middle of grass cutting season. I chased several times on the phone but only got excuses - It was fixed and returned - eventually - but I'm not too impressed this time.