"My shoes arrived exactly as described"

My shoes arrived exactly as described: pristine. Best price on the Internet AND they arrived within days of ordering.

Altra's new Olympus 6 shoe is sorta garbage (uncomfortable and badly made), so I'm buying up all the old model Olympus sneakers (in the Orchid color) in my size.

I'll be checking Out & Back Outdoor every time I'm in the market for outdoor gear. VERY happy customer here!

"Ordering here is like playing the lottery "

Quite incompetent. I ordered a tent, great condition and all but received a rainfly from a different tent that was way too small. I mistakenly did not set up the entire tent and it was then too late to return. They did not seem to have the rainfly that I needed, and so I had to find one myself and pay 180 for it. I received a 75 dollar Giftcard as compensation....ok. Then I used it to buy a new camping mat from Thermarest and received....a blue jacket. Yes...this is not a joke. Not sure that I would buy anything from this website unless you want a surprise package.

"Used Armada Locators"

Ordered a pair of used Armada Locators. They were shipped promptly but on inspection there was a nasty core shot on one base. I reached out and spoke with Zach, sent him a picture and he responded with a couple of options to make it right, we agreed on one and all is well. Very conscientious customer service, as a result I will happily recommend them as well as shop with them again.

"An Excellent Experience "

I recently purchased a high-end Silca frame pump for my cherished classic '80s Eddy Merkx road bicycle. The price at Out & Back was significantly less than any other sellers. Condition was advertised as "like new" and, in fact, it arrived (promptly and for free) in its original, unopened packaging. All around a great experience and I will return to Out & Back. Also a great way to reduce the waste associated with returned and lightly used outdoor gear.

"Never received what I ordered"

Never received what I ordered. Was essentially told "tough luck" when I inquired.

"Give them a chance, great customer service. "

I found the sleeping bag I was shopping for from Out&Back at an unbeatable price in their "Like New" condition. (Pristine condition, but missing original tags and packaging. Ready for its first adventure!) The deal was too good to pass up so I bought it. I didn't know much about Out&Back at the time but from the little bit of digging that I did they seemed legit. When the sleeping bag showed up it was the wrong one, disappointing, but I've worked in warehouses / fulfilment centers before and I know mistakes happen.

I contacted customer service and they hooked me up with a return label and issued a refund as soon as they got the incorrect bag back.

I gave them the benefit of the doubt and placed the same order again and they nailed it! I got the exact bag I was looking for for a fraction of the price anywhere else.

After doing some research it seems like they are a start up with some pretty legit VC Partners.
I'm not sure where / how they are sourcing all this gear but I will definitely be back for more.

"Don't sell your gear to this company"

as a seller, be very wary of this company.

It's currently August and I haven't been paid for items the company received in May. They say they are "working on it" and "please have patience." This isn't what I signed up for - they initially said I'd be paid within a few days of them receiving the items.

"A wonderful surprise"

Ordering was very straightforward, and the item I received was even better than the merchandise "condition" description. So thrilled, because in this case I lost my sunglasses and the model was sold out on the manufacturer website. My only suggestion would be for there to be a chat feature or phone number, because getting answers to questions now requires emailing back and forth, which can be inefficient.

"Sent the wrong item and never…"

Sent the wrong item and never responded. Waste of time and money.

"Amazing products and First Rate…"

Amazing products and First Rate customer service!!!