"Absolutely unreliable company"

Absolutely unreliable company, definitely a scam. We ordered an outdoor run for my son’s tortoises nearly 2 months ago, paid in full and are receiving excuses why it cannot be delivered till today. No refund received of course. Stay away from this company!

"Absolutely amazing company!!!"

Absolutely amazing company and really great prices! Ordered a grow your own tortoise food, flower mix and cuttlefish bone. All came packaged really well and once it was dispatched it arrived the morning after! Will definitely use again and highly recommend!

"Awful Customer Service"

Awful Customer Service
Having had dealings with the tortoise shop today i would agree with the previous persons review. The customer service was arrogant, unprofessional and rude. We were critisised for taking 3 weeks to return an item which was faulty. In these times of Covid 19 things are difficult to be able to post and to be accused of using the item was wrong. The person we dealt with said she didn't remember the phone call we made to inform them of the problem but then told me what she had said on the phone !!
They were very condescending and not at all bothered if we did not order from them again. This pandemic is bringing out the worst and the best in people and it is certainly the worst as far as this company is concerned.
We will not use them again and i would urge anyone needing any sort of guarantee not to.