"I have sent numerous emails and called …"

I have sent numerous emails and called numerous times being forced to leave a call back number but never receiving a return call.
CANCEL MY ACCOUNT.
My credit card should not be charged as I am still within the free trial period.
I will be putting a hold on my card against Identity Force and if you try to charge my card I will submit a BBB claim.
AGAIN, CANCEL MY ACCOUNT AND SEND A CONFIRMATION TO MY EMAIL THAT IT HAS BEEN CANCELLED.

"Useful"

As a lot of reviews are pointing out. The bank and credit card monitoring is very delayed and inaccurate. You will get an alert from your financial institution far before you get an alert through IdentityForce.

Had concerns and they were fully addressed through email and phone. Believe the Equifax breach has put them far behind but they are coming out of it.

Overall, had some concerns at first but they have been answered and the service seems very useful.

"i am a new member and am not happy with …"

i am a new member and am not happy with client service. It took over 24 hours to get a return phone call (while in quench's) and stil have not received a response to two email questions.

I cannot find out how to pull actual credit reports - not just scores

"I have been trying to speak to you for …"

I have been trying to speak to you for 4 hours! There is no way to cancel my daughter Kimberly Harbourne's membership. I did not know I could not add her for free. There is no where on this web site even to cancel the membership it self. Please send me an email telling me you did this. Thank you Arlena and do NOT show the name Tuttle on my account when it is opened.

"I am a new customer today and already …"

I am a new customer today and already have problems trying to input information. When in "Add accounts" it says not compatible with the Safari browser and indicates should download Chrome or Firefox. I have done so and even in Firefox I still get the same message.

"Tori was amazing"

Tori was amazing, helpful and patient!! Excellent service by Tori!

"No one answers the phone"

No one answers the phone, even after holding for over an hour. No one calls back if you press #1 or if you press # 2 to cancel the service. I have emailed, but am unsure as to whether the service will be canceled due to the lack of (or non-existent) customer service.

Idenity Force has sent me numerous notifications and has my email address from the email I sent to them so they should have a record of me.

"Getting alerts that are not clear as to …"

Getting alerts that are not clear as to what they are and leave me not knowing if or how I should take action. There is NO ONE to contact and I am NOW GETTING TEXT ALERTS AT 4:30 AM !!!! This is NOT GOOD. Have someone call me !!! since I can't get anyone when I call. There are some good features no doubt, but I hope I see improvement on cust. service and better, more timely alerts ASAP. Not nearly as happy with I.D. Force as I hoped to be.Thanks
John Alfieri

"i find the website almost impossible to …"

i find the website almost impossible to use. it makes me question
the credibility of your product. i have spend over an hour already and still don't have it done. i an ready to cancel.

"I just signed my son (24 years) up for …"

I just signed my son (24 years) up for this security program. He has had fraudulent activity on his USAA checking account and CEFCU credit card. I waiting on the phone for over one hour to report CEFCU credit card fraudulent activity and representative said, "someone will get back to you within 24 hours). There are NO helpful services for ID theft online that a person could help themselves. Please call (309) 369-1606 Julie Ann Driscoll mother of Anthony M Driscoll. I bought a year with one or two months free; but I think we will cancel this service as it has been NO HELP>