"Everything looks great so Far"

Everything looks great so Far! the delete now function is not working though. I will contact IF soon and see if they can help

"Much difficulty signing up."

I realize that a massive data breach occurred recently, but I spent several hours Saturday trying to enter my information to sign up. My information was never accepted and I gave up. On Sunday, my information was accepted immediately. However, the authentication codes were not accepted. I tried over and over with six different authentication codes before number seven was finally accepted. Identity Force's inability to encourage new members is unacceptable.

"Unable to get a hold of someone to …"

Unable to get a hold of someone to cancel the policy

"The signup process was confusing"

The signup process was confusing. Not sure if my spouse also has to input the same bank and CC information or not. THANK YOU FOR CONTACTING ME SO SOON. YOUR CALL HELPED.

"Setup of account is unnecessarily …"

Setup of account is unnecessarily difficult and there is no explanation of some of the monitoring selections. Also no explanation of family member addition (are they covered, or does each person need to sign up).

"I hope the service works better than …"

I hope the service works better than the interface. I signed up for my wife and myself, and even paying two full subscriptions I cannot get the software to accept the second drivers license number (exceeds max error). Tried to terminate her coverage, but cannot do that online. Online support contains NO help on how to use the program; only offers publicly available advice on what to do if you are a victim of identity theft; I ALSO want to know how to maximize the use of their tools. A number of product services listed on the My Services tab show as inactive, but when I try to activate them, the program indicates they are already active. I don't know if I am being protected or not. The only thing I know for certain is that they have all my personal data. Come on, guys. This does not give me any confidence that you know what you are doing! Give me some feedback and I will revise my opinion. If not, I am moving on.

"I would like information on how to respond to credit alerts"

I would like information on how to respond to a transaction that is not mine. Calling is not helpful when the office is closed or the wait is hours long.

"I'm a new customer and your website has …"

I'm a new customer and your website has many problems and doesn't work right. unacceptable. I can't set up the financial transaction monitoring. or the "delete now" identity protection. give me a break. What good is your service if your website is bunk?

"I am having too many issues and cannot …"

I am having too many issues and cannot get customer service

"I am changing my first impression"

Although, i was extremely frustrated earlier at the login experience I had and the length of time, as a brand new customer I had to wait to get a call, I did receive 2 calls today; both explaining the delay and apologizing for the delay. I feel the company deserves a 2nd chance and have upgraded my rating.