"Didn’t even get to the consultation"

Didn’t even get to the consultation. Called up to enquire about a procedure and the receptionists attitude put me off the whole clinic within about 15 seconds. Shitty attitude and customer service, don’t bother.

"I saw Dr Tam at the Harley Street…"

I saw Dr Tam at the Harley Street location. Excellent service and very competitive prices.

Quick and efficient, can't fault it. Have gone there previously and will continue to do so for my needs.

"5/5 I saw Dr Ross Perry at Putney in…"

5/5 I saw Dr Ross Perry at Putney in London, which was a nightmare to get to, but once there the appointment was quick and painless. Very professional doctor who had availability the same week I booked the appointment. I'd had a biopsy of a mole on my forehead which hadn't healed properly and looked awful especially when I stood under a light. The doctor fixed it, gave me some advice and sent me on my way within 20~30 minutes. Staff were polite an curteous and the doctor was obviously very knowledgable.

2 weeks later and the shave site has almost healed with a 1000% improvement. Very grateful and wish I'd had this done a year ago.

Very close to a station but I chose to park on St. Johns road which was £10 for 2 hours with plenty of space, but I needn't have worried as parking was available much closer.

Highly recommend based off this one short experience. The biggest downside was that I was in the waiting room for such a short amount of time I didn't get to sneak in a free tea / coffee. Which as complaints go, is pretty good!

"Very happy with my treatment on the day…"

Very happy with my treatment on the day and the results. Would definitely recommend them to anybody looking quick and pain-free procedure. Very professional service.

"Whilst the on the day removal was quick…"

Whilst the on the day removal was quick and painless, the aftercare has been terrible. Due to my location I was given dissolvable stitches, so I was not due for a check up/stitch removal. I was happy with this approach as I had been given the email address for any issues and was informed the response would be quick. 7 days after my appointment I was instructed to change the steri strips and bandage. When I did this my wound was half open and bleeding. I cleaned and redressed the wound and emailed the clinic as instructed for advice on what to do next and how to treat, not expecting a response until Monday as I knew they were closed. Monday morning passes and there was no response, I had to chase, the reply later that afternoon was that they hadn’t received the pictures of the wound I had sent and once received they will get the Dr to assess. I replied straight away with the pictures I attached for a second time and it’s now over 24 hours later and still no response. I have had lots of surgical treatments minor and major with various clinics/surgeons, and this is by far the worst aftercare I have ever had. Really disappointed, hoping the wound is not infected and heals.

"Dr Lydia was outstanding"

Dr Lydia was outstanding. I had a growth near my eye. She identified that it was a wart and successfully removed it there and then. I would highly recommend. I would go back in a heart beat. Thank you Dr Lydia you are truly magical x

"Treatment not finished properly"

I had two moles removed on my face in May 2022. One of these was not fully removed and has been left looking more prominent than it did originally. Since then, I have been pregnant and breastfeeding meaning I could not attend for further treatment.
Having now requested that the mole is shaved down further, I am told that I will have to pay £75 for this. I am so disappointed that I paid a lot of money for a service that was not actually provided, and I now need to pay more.
I would highly recommend going elsewhere for treatment if you would like it to actually be completed properly without having to pay out more money.
Such a shame as having used Cosmedics in the past, I was impressed by the follow up care to make sure I was happy with the treatment. Things have clearly changed.

Update: Cosmedics offered to waive the fee. They believed I had not raised this with them for 15 months when actually I raised it with them promptly in June 2022 shortly after having the mole removed originally. They believed that the mole had regrown during my pregnancy which is not the case hence me raising it with them before becoming pregnant. I have decided not to continue with the treatment due to this experience and will go elsewhere.

Edit: the response below is concerning as it implies they can not remove your mole successfully and charge you money for a follow up to actually remove it.

"Excellent therapy ,I did warts removal…"

Excellent therapy ,I did warts removal with Mr Ross and I'm quite satisfied. A big thanks to the team in Putney

"Cosmedics provide excellent…"

Cosmedics provide excellent professional, yet personal care. I had a slightly more complex set of investigations and was very anxious but I knew I could call or email at any point and would receive a reply. Dr Perry explained results clearly without instilling any fear in me! A particular thanks to Naomi, who could not have done enough for me - she is an asset to their team. Would absolutely recommend.

"Excellent"

I am very pleased with my visit to Cosmedics. Dr Lydia was very professional and compassionate and I was treated with excellent care by herself and the attending nurse. The aftercare was explained thoroughly and any questions were welcomed and answers. I wouldn't hesitate to return if I needed to and would highly recommend :). I wish I had gone sooner!