"Ordered fracino parts at 11pm on…"

Ordered fracino parts at 11pm on Tuesday and arrived Thursday am. Very prompt delivery, would 100% recommend

"Amazing service…"

Amazing service sorted a part no one else could.

"First rate experience"

Bought a new pump and service kit in February for my ENA9. Rapidly fulfilled the order, good price and very helpful conversations about what might be wrong with the machine. It’s been working better now than it has been in the last 12 months. Thank you Peter

"Coffee grinder parts"

Ordered a few parts for my grinder. It took about two weeks for the parcel to reach the UK from Italy and then the parcel was delivered to me the next day. Now I have a complete working grinder.
Thank you.

"This is a scam website"

This is a scam website. I have not received my order and it has been over 4 months.

"Ordering here is a waste of time, money, energy"

Ordering here is a waste of time, money and energy. The company abuses customer confidence in fair trade and products.
Delivery of two fake Gaggia E90 group switches by Espresso Underground. Financial damage: €49,25 inclusive taxes and duties (NL).
On the sales page, the front of the switch looks the same as the original, but upon receipt it becomes clear that you’re not dealing with genuine parts. Cheap Chinese 4-contacts switches have been used to produce these imitations, instead of delivering the original Italian made 5-contacts switches, needed to function with the Gaggia E90. These won't work. A refund should be the only way to solve it, but is neglected. The proposed replacement of the ‘right’ part after returning the delivery is no solution because of high double shipping costs of a worthless part and above all there’s no trust in this company, their products and a happy end anymore.
This story leaves a bad feeling. Recently, the original Italian parts have been re-ordered at, and delivered by a decent supplier within the E.U. so without double taxes and duties, making it easier to forget.

"AVOID !"

AVOID !! WASTE OF MONEY AND TIME
PAYPAL INVOLVED TO GET MONEY BACK

"Do not recommend buying from Espresso…"

Do not recommend buying from Espresso Underground. Placed an order on the 18th September, never received the item and no communication from the company regarding the delivery. Opened a dispute with PayPal to finally get money back. However, on the dispute back, accused myself of threatening on WhatsApp which was a complete lie. Please do not order from this company unless you are happy with donating your money and not receiving any products. If you are ordering, order via PayPal so you have some protection with buying!

"Illegal Company"

As others say, they are awful with customer service and the products they sell. They sent a faulty board and refuse to allow me to return it.

Very rude on email and their actions are completely illegal.

"I was ordered a LELIT BIANCA and Eureka…"

I was ordered a LELIT BIANCA and Eureka Grinder on 1/8/2022 but I can’t see any update status and nothing order record in my account.

So I don't know the order is in progress or missing, but the credit card was charge already.