"Deposit not returned have them a year"

The only issue is I did not receive my deposit back. I gave them a year to pay it back and they said they would but still haven’t. I told them I’ve given you a year if it’s not returned then I’ll write a review. So here I am I would’ve used them twice more last year but went else where. Enjoy that £50 anyways. Only trying have them so long is I wanted to use them again as my kids loved it. Can’t trust her.

"Still haven't recieved my 50 pound…"

Still haven't recieved my 50 pound deposit back after 3 weeks of the costume been picked up from courier disgrace really. Do not use poor customer service.

"We got 2 fancy dress costumes for my…"

We got 2 fancy dress costumes for my daughters birthday, costumes ain’t bad but have seen better qualities with no missing items, when arrange for pick up, Courier company didn’t turn up after wife had a day off to get this arranged, the lady was abrupt via text messaging after trying to get this sorted out and re-picked up, i spoke to lady myself, and no apologies made just talking over me when asking questions, still no response when asking myself or via my wife texting if we will get our deposit back.

Would not recommend or use again.

A simple apology and better communication would of been appreciated as mistakes do happen regarding courier.

"GREAT YET AGAIN"

Used Rentamascot.com last year, and again this January. Brilliant service just like last time, and a very good price! Will use again next time :)

"BEWARE- Awful company"

BEWARE- Awful company. Do not hire from these people!!!! I ordered a minion for my daughter's 5th birthday. I did not arrive it time. Well actually it never arrived and then the courier came to pick it up and of course it wasn't here. Now 2 weeks later I havent had a refund or the £50 deposit back. So paid £103 for nothing- just an upset 5 year old.