"She made it very easy for me to release…"

She made it very easy for me to release my bond and it was quick

"Needed to amend an existing contract…"

Needed to amend an existing contract end date. My error when i created the deposit protection. It was done with the minimum of hassle. All that was requested was the orginal signed contract. Very pleased with the service.

"Thumbs up"

Connor W. was helpful and professional on the online chat.

"Amy was brilliant"

Amy was brilliant! Great customer service

"Amy was of great help"

Amy was of great help!
Amy helped me with my enquiry via chatbox. Very professional and helpful. If only all online chats were that useful!

"Very friendly and helpful staff"

Very friendly and helpful staff. It was very easy talking with the staff (Amy) to guide me through the challenge I had in raising a dispute with my Landlord's agent over my deposit.

"Return of my deposit"

I spoke to Amy today and she was able to answer all my questions very effectively and efficiently. I now understand fully the procedure for the return of my deposit.

"Very good attendance and friendly"

Very good attendance and friendly

"Didn’t uphold their own terms and…"

Didn’t uphold their own terms and conditions, let the landlord change the amount after the claim started. Absolutely the worst company! Highly recommend it if you’re a dodgy landlord though.

"so helpful wouldnt have known where to…"

so helpful wouldnt have known where to even start with advice if it was not for citizens advice
thank you so much