"Horrible "

Yo solo he comprado un curso de 19,90 euros ( malísimo , por cierto) y me han cobrado una suscripción de la que no estaba enterada. Me han timado, espero que me devuelvan el dinero que me han quitado de manera deshonesta.

"Stimme und Hintergrund Musik eine…"

Stimme und Hintergrund Musik eine Katastrophe auf Deutsch.

"Great customer service"

I was not aware there was an automatic renewal with an automatic payment related to the first purchase I made, when I wrote the company to explain my current situation they were very understanding and helped me get a refund ASAP. I really do appreciate that, it made my experience with the company an excellent one.

"I ordered a plan last month for £19.99…"

I ordered a plan last month for £19.99 and they signed me up for a subscription costing £49.99 which I was not aware of or agreed to. This is not a contract as I have not agreed to it in a way. What a liability praying on peoples good will to purchase something and then scamming you out of your money. Be very vigilant when looking on this website. The videos are also not good quality either. I would like a full refund of the plan I paid for a subscription too.

"Auto-renewed the subscription without notice."

They auto-renew their subscriptions without notice. Make sure you pay by PayPal. Once they refuse the refund, just initiate the complaint via PayPal, let them know you've done so and they will issue the refund within 5 minutes of the complaint. It's a bit dodgy on their part, but I did get my money back very quickly.
On the flip side, they respond to their emails very quickly, literally within 10 minutes. No issues there.

"Rip off"

Ordered program for puppy training. Cost was 19.99. Please please read contract. This is not a one time charge. They charged my cad an additional 49.99. I requested a refund for 49.99. As the program did not suit my needs after 30 days. NO REFUND GIVEN!!! Obviously not a reputable company. My fault, was so excited to get a new puppy and train her I did not have my attorney read the contract. Look elsewhere for more reputable companies that will offer refund if you are not satisfied.

"COMPLETE SCAM"

COMPLETE SCAM. YOU'LL LOSE MONEY AND GET NOTHING IN RETURN. Signed up for a trial for $17. Then got charged $50 for a subscription. Lost my money and never got any materials. I canceled and it won't let you in the site to download anything you were charged for!

"BEWARE OF SUBSCRIPTION "

BEWARE! Signed up for a £20 online course. Accessed the plan once to find unwatchable dubbed videos. Didn’t bother using again and just annoyed at myself for wasting £20. 2 months down the line I notice £49.99 subscription fee was being taken from PayPal account. Completely confused as NO MENTION OF SUBSCRIPTION!! No agreement was made and no email to advise this was a subscription.
I logged on to doggy plan, struggled to find anything about my account and nothing about a subscription. Emailed them and asked for a refund and if a subscription had been started to cancel it, as was not done with consent. Was told I could have £25 as a good will gesture. When I threatened to review, got the full £49.99 for one month, refused the other month. So £70 down on this company. If you search for a policy it now says ‘The subscription renews automatically at the end of each period (each week, month, 6 months, year, or otherwise, depending on the option selected by you at the time of purchase) until you cancel.’
I for one did not get given or select any option! £50 a month, Come on who would pay that!!

UPDATE - After this review, I received an email asking me to consider changing my review if they were to offer me the full refund. I agreed to update with an honest review. My initial issues remain unchanged but I thankfully have now received my money back!
To be fair customer service do get straight back to you and have now rectified the issue. It would have been nice for this to have been done without having to escalate it.
They have stated that they apologise for confusion and are working hard to make things more transparent. Let’s hope they keep to their word!

"Customer satisfaction "

So after reading the comments on here because I was looking up reviews after I too had been charged the £80 renewal cost before the 19th day of the month which was before my six month anniversary I did panic. However I contacted both the company and PayPal in order to get a refund and I received a full apology and refund within 48 hours of my complaint.

The resources itself is really useful however I have difficulties and my difficulties meant that the English dubbing on the videos made it too difficult for me to comprehend and it was very difficult for me to process the information that wasn't as refined and succinct as other programs I have seen and so that is why I didn't continue with the six months after the first week of doing a couple of videos I'd made my mind up that I wasn't using the resource anymore.


If you also get to the point where you decide that you don't want to use the resource the only way to cancel your subscription is to write an email with the word unsubscribe in the subject area and write using the email that you use to subscribe with I didn't know this at the time and it was only after searching through all the different areas that I finally found an option to unsubscribe so just be very aware that on being told it's not six months but actually three months subscription and that the money will be taken quarterly so this information wasn't clear to me when I paid the one-off fee for the six months and ended up in hot water I'm really pleased that the company were valuing my custom and so out of decency I'm sharing here for others to also be aware that the company are approachable and value customer satisfaction.

"Totally impossible to use or cancelm"

Totally impossible to understand the video. The plan is crap. They charge different amounts each month and refused to cancel my plan or refund on the day they took the payment.