"They don’t stand behind the products…"

They don’t stand behind the products they sell, when they arrive damaged.

"Deceptive "free" shipping hidden under "handling" charges"

Their prices are generally fair but their "free" shipping (what they deceptively call handling charges) is not acceptable. Most people consider shipping and handling together. To advertise as free shipping then say there is a handling charge is nothing other than deceptive advertising. Just call it what it is and be honest. Will purchase elsewhere with real free shipping that ends up costing the same.

Additionally for returns, though I did not check to be sure, I would imagine "handling" charges are not refundable with returns. Not good customer service.

"Where do i start"

Where do i start! So unbelievably ridiculous! I ordered a pump for my pool 2 weeks ago. It arrived on time, but was damaged. The top of the pump was cracked. I immediately reached out to customer service for resolution. I was told that with the approaching 4th of July holiday, they would get another out to me right away, foregoing the wait time for FedEx to come and pick up the damage product. Three days pass with no communication of a new tracking number for my item. I call again, and am told the "standard procedure", I tell them about the previous conversation. Once again I am placed on a hold and upon return, the "supervisor" allows the ability for immediate shipment, FedEx can pick up the damaged pump when they can, but ship the new one immediately. Again, no shipping or tracking. This now seems to be a systemic problem of the company, their business practice is to tell you whatever they want, but give zero resolution. I call a third time, this time getting directly to the "Supervisor" Tameka (tuh-ME-kah) who says it will be shipped and to my door by Saturday (tomorrow). She states that she might hear it from the "president" of the company because that's not normal protocol. She states that I will get tracking today, and if I don't receive it, call in again. Guess what? No tracking. I call, reach Tameka once more, and she says it is loaded on a truck and shipped. Great news! I ask for the tracking number. She states that she doesn't have it yet. If you are shipping something that is on a truck, a label with a number has been created. After now telling me that I would receive tracking tomorrow (not the pump) at the latest, and that i will have my pump by Tuesday (another timeline change, imagine that), I let her know my displeasure. Her customer service skills are to simply tell me that she will refund my order, and cancel the shipment. Funny, because once you give the package to the carrier, you cannot get it stopped. So that tells me that for the approximately 4th time in nearly 2 weeks that I was lied to yet again by this poor excuse for a company. Not to mention the fact that I have found the pump to be $80 less on other sites. Buyer beware, this company is beyond disreputable. My money will never be spent at this, nor a Leslie's Pool Supply again. Leslie's should have trained their acquisition to correctly provide customer service. NEVER AGAIN. Be aware that they are tied to other online pool distributors, so be aware!

"Not trustworthy"

Sold defective pool now will not stand behind warranty and won’t return money. Impossible to deal with. Do not buy from this company

"I've been trying to sign up for lessons…"

I've been trying to sign up for lessons for my daughter for months but the instructors there keep giving me the run around. I don't know why they advertise for private lessons when they refuse to offer them.

"False Advertising"

False Advertising. They don't deliver in 1 Day. They lie.
Ordered $1,200 worth of equipment and supplies on 06/03/19. I called them on 06/04/19 because some of the products didn't have a tracking number. Guy said he didn't know why they didn't ship because they were in stock. Those items that didn't ship were crucial to me because I was leaving town and my pump blew and needed replaced. He would not allow me to cancel the order because some of the items had shipped. I called back later and spoke with another CS agent and she stated that all items had now shipped and I could not cancel the order. On 06/05/19 I tracked the order again. All items show they did not even ship until 06/04/19 late in the afternoon after the CS agent lied about the products having already shipped. They refuse to refund my money, cancel the order or have the shipment returned.

"worst pool supply company on the…"

worst pool supply company on the internet! better hope what you order is what you need, these people refuse to cancel an order for any reason no matter how soon you notify them, there internet cons! ...These people have to be the most un-ethical and dysfunctional pirates on the internet. I can't imagine anyone who would order from someone with reviews like these? There's other pool supply company's out there that offer great service's and products, save your self a lot of headaches and find one of them, you wont be sorry.

"Worst customer service ever"

Worst customer service ever. Rude, unprofessional and clearly uncaring live chat. Coupons and promo codes do not work. Price online differ from catalogue.

"Do not trust this business"

Do not trust this supplier We have bought product from them directly for years only to find that these items can be bought for 40% less on eBay When we contacted the company about our most recent purchase they would not make it right said there was nothing they could do as a Customer Service professional this is just bad business

"Bought pool shock used promo code with…"

Bought pool shock used promo code with the code right on the screen and it kept saying code was wrong signed up for emails should be ten dollars off order for signing up nothing need to find out how to get off mailing list never again should have went to walmart