"Online Book Writers asked Trustpilot for more information about my review"

Trustpilot contacted me due to Online Book Writers wanting more details.
Hello, this review is in response to Online Book Writers needing more information as stated in this email from TRUSTPILOT.


Hi Jim Reiller,

You’ve written a review for Online Book Writers, and they’ve asked for more details to better understand your experience.

If you provide some extra information within 3 days, it’ll help them recognize your experience and respond.
Well Online Book Writers, here are MORE details.

E-book Services - Book
Writing
ELITE PACKAGE: (For 250-350 Pages Book)
Creating/ Updating the Outline.
Completing an entire book of 250- 350 pages as
per the requirements/ outline.
Adjusting the Layout and Presentation for the
publishing standards.
Unlimited Revisions.
A Dedicated Team of expert writers.
Access to online portal
Editing, Proofreading & Formatting
Free Cover Design
100% content copyrights
Publishing Over Amazon Kindle, iBook and Create
space, etc. Your book will be sold in all 3 formats
i.e paperback, ebook/ hardcover, audio book.
(Amazon will be responsible for printing and
shipping of your book)
$ 3,998.00 1 $ 3,998.00
Web Content - Blog
Writing
60 blogs $ 0.00
Hosting & Security - SSL
Integration
Premium/ custom domain Pack 3:
Lifeime VPS hosting + Lifetime domain with C
panel + 2 professional emails + Web security: TLS
Certificate (advance type security)
COST: 6520
$ 5,000.00 1 $ 5,000.00

Online Book Writers became Creative Writing Hub, Creative Writing hub joined Amazon Publishing Experts. Online Book Writers and Creative Writing Hub built and hosted my website for over $20,000, then, Amazon Publishing Experts (now joining Creative writing hub) shut my website down within 24hrs. due to Creative Writing Hub giving them my ADMIN password. As you can see by invoice, I paid for Lifeime VPS hosting + Lifetime domain with C
panel + 2 professional emails + Web security: TLS
Certificate (advance type security)
COST: 6520 and 100% content copyrights and received 21/2 years of service.

Emails + Web security: TLS Certificate (advance type security)
COST: 6520
Total: $ 6,520.00
Paid amount: $ 6,520.00
Balance: $ 0.00
This was only one of many paid invoices. The company that built and hosted my website turned it over to Ryan. Chase Amazon Publishing Experts and shut my website down within 24hrs. of me knowing my account had been switched over, then, Ryan Chase and his Amazon Publishing Experts Team asked for $15,000 to bring the website back up. Nice way to treat a customer, a Senior Citizen.
Ryan Chase and his Amazon Publishing Experts Team shut down my website, they were given the ADMIN USERNAME and PASSWORD to MY website from the website Host "Creative Writing Hub" and allowed them, without my permission or knowledge, to shut down my website of 21/2 years and money I really did not have to spend being on Social Security.
These 3 Online publishing companies are thieves preying on Senior Citizens.
There is a reason Online Book Writers has a low review rating, they keep changing their name to escape bad publicity, please do not use this company, they are thieves.
Jim 1/27/2025

"DO NOT USE THIS COMPANY"

DO NOT USE THIS COMPANY. I signed a contract with Online Book Writers 13 months ago. They promised many deliverables, including 700% return on investment within 3 months. After 13 months, I have yet to see any sales resulting from my contract with Online Book Writers. I did NOT get a functioning website. I paid for an audiobook and received back only 11 of the 22 chapters. I chose an audio book artist but the book was recorded by another who butchered the book. This is unfortunately a mute point since the book was never finished, so it is completely unusable. I paid for social media marketing and posting to Instagram but they didn't deem it necessary to actually read the book, so I had to develop all the content for them to post. In the contract it stated radio and print media promotion - NOTHING was done. Since they didn't read the book, I was tasked with writing my own book promotion article and had to give up as I am not trained in marketing. They don't answer messages for weeks at a time. The project manager I originally had quit and took his entire team with him, so I thought in all fairness to give the company another chance. But the second project manager also didn't deliver on the terms of the contract. I decided to cut my losses and asked them to put whatever remaining money was in my account into Instagram. And then the project manager went completely silent. I haven't heard from them in weeks despite my efforts. I was completely and totally scammed by this company. For 5,000 USD I received a logo and a promo video.

"‘There is no friend as loyal as a…"

‘There is no friend as loyal as a book.’ And Online Book Writers ensure that this quote applies to all their works. Their writing style and content quality are among the best I’ve ever come across. My recent paperback is related to a fictional story that offers a gripping plot, brilliant character depictions, and pertinent dialogue deliveries. I sincerely value their top-notch assistance.

"just found out that the people I was…"

just found out that the people I was working with have all quit and know I have to work with all new people who don't know what is going on

"Online Book Writers is a Nightmare"

Online Book Writers has been a nightmare. I have read most of the online reviews and find them disconnected from reality and strangely (and coincidentally) nearly identical to one another. I’m not surprised that Trust Pilot has flagged OBW reviews with the following message: “We’ve detected a number of fake reviews for this company and we’ve removed them.”

I began with Online Book Writers (OBW) in November 2020. I was hesitant to use their service because I had concerns about how long the project would take to complete. However, I was assured by Bruno R. that they could meet my 6 to 8 month expectation. That was 21 months ago… and counting.

I have spent $10,750 with this company and find it difficult to give them even one star. The initial quote was $2000 for their services; however, they didn’t inform me of all the aspects of book development, marketing, and publishing they would later insist were important for success. Nearly every month, there was an upsell: I needed illustrations; I needed a better book trailer video (which has now been in production for over 7 months and still isn’t completed); ISBNs; LCCN; Copywriting; social media followers, etc., etc. There isn’t an end to what they say you need.

NOTE: You do get more attention from managers when you agree to an upsell. (They get commissions). One manager was noticeably upset over the phone when he heard I had gotten the Library of Congress Control Number (LCCN) myself. It was free. He had quoted me $1500.

Over the course of the past 21 months, the first writer quit the OBW company at the 5-month mark into my project (she explained it was because of unreasonable OBW expectations for assembly line production). Only about 30% of the book had been roughed out. They assigned a second writer who resumed writing the book with little thematic correlation to what had already been written. The progress was incremental. It was painful. In the end, the direction was so bad as we approached the one-year mark that I took back over the writing myself and completed the book. As it stands now, I have actually written most of the novel myself.

Editing was equally painful. Each time OBW edited, they produced mistakes: extra lines, extra spaces, strange characters, line breaks, misspelled words, etc. I had to re-edit many times.

(NOTE: I had a complete manuscript when I came to OBW. However, I decided I needed professional help with story development and marketing. OBW was never interested in my manuscript, as this doesn’t fit neatly into their mass production constructs. The writers were not interested. Bruno R. wasn’t interested. The four managers on the project were not interested. The OBW machine must keep moving. No one has the time.)

Dysfunction abounds with OBW and disappointments are never-ending. Writers quit and get changed out. Managers turn over your file to the next, and the next, and so on. And, when this occurs, the next person isn’t at all familiar with your project and can’t find the information you’ve previously sent. They are confused (and who wouldn’t be with a hundred or so clients). Errors are very frequent and progress can move backward. I wish there was a rating of less than 1 Star. As of this writing, it is August 2022. November 2020 was ages ago. All I have from OBW is a profound disappointment. If I could rewind the past 21 months, I would NOT have chosen OBW.

As it stands now, I am out $10,750 and there are no book sales. This is mostly because the marketing elements are still outstanding and no one will get back to me. I paid for the $3000 Book Trailer Video 7 months ago. I’m still waiting and no one will get back to me. The $1000 Social Media Contacts were paid for 5 months ago. I’m still waiting and no one will get back to me. (The few that were delivered were mostly from Vietnam.) “Beta reader review”? It was never done. “Final Review” with the senior editor? Never happened. “Query Letter” sent to editors, agents and publishing houses?” Still waiting. Publishing Strategy Discussion with Marketing Specialist?” Never happened. “Google Business Review?” The manager wouldn’t do it without the upsell/commission. “1000 Media Contacts?” Never happened. Weekly and Monthly traffic reports? Only happened once. My website? I have been asking about the name of hosting company and credentials (for access) for 17 months. They can’t produce it.

Whenever I call, I hear the mantra “the work continues”. I have heard that mantra over and over… even when nothing is happening.

Do not use Online Book Writers. I will be 2 years into this nightmare soon and can’t wait for it to be over.

"I never leave bad reviews. Today that changes!"

Let me begin this by saying I'm not that person, that woman who leaves terrible Yelp reviews because her waiter forgot a salad fork, or rates her Uber driver one star because they took a wrong turn.

Simply-I paid this company money to line edit my book, and they returned a grammatically worse book to me. Things like names of herbs were suddenly capitalized, usages of aunt and uncle were suddenly incorrect, I found a sentence with TWO semicolons, when I hadn't had one in the first place. There were nonsensical changes and incorrect edits that were made throughout the book like these examples:

Original: "She made some kind of a tea that smelled like licorice and tasted like bitter socks that was supposed to clear my mind."
Their Edit: "She made some kind of tea that smelled like Licorice and tasted like bitter socks that were supposed to clear my mind."

Original: "She was good in a way a bitter tonic was good, healing even when uncomfortable."
Their Edit: "She was good in a way. A bitter tonic was good, healing even when uncomfortable."

They had the audacity to say that I "approved" their changes and couldn't give me a refund because I glanced at chapters as they sent them over, didn't see any major changes, and asked them to send over the rest. Would your mechanic take a look at your car, say that it's fixed, then tell you you should have known better when your engine wasn't calibrated correctly? No, because that's what you're paying for their expertise for. To find the extent of their mistakes, I had to spend over fifteen hours re-editing my own manuscript and found countless mistakes. I did not receive what I paid for, a edited book with correct punctuation and grammar. I did not receive what their services promised by any stretch of the imagination.

I politely asked to speak with someone to return my money, citing these countless mistakes. They gave me the run around for weeks, and eventually just didn't call after they said they would. I told them that I would be getting my credit card company involved and leaving this review if they didn't return my payment. They still haven't returned my money, and my credit card company is investigating. All of this, and they wouldn't just return my $540 for a job terribly done with all the evidence in the world to support my case.

If you're looking for a company that truly cares about your manuscript and will complete their services correctly as listed, look ANYWHERE else. Trust me.

"Failed to refund as promised."

I contracted with Online Book Writers to help market my newly released book. The copy they wrote was not up to my standards and they did claim to rewrite with "better" writers. Fail! The copy read like written by writers for whom English is a second language or sixth graders. After several failed attempts, they agreed to refund my $2,999 initial payment. I have had several conversations with them and they said they would have their financial people handle the refund. I have not received the money. I won't call them a scam yet but if I don't get the refund, this will change. Peter Nesbitt

"This company is a total scam"

This company is a total scam. I got conned into paying $1,600.00 and now I can’t get in touch with them. No one answers calls, I’ve left text messages, phone messages and I even sent them an email. It seems as if they are totally avoiding me. I have no recourse now but potential clients just be warned!

"Avoid at all costs"

Avoid at all costs. Trust pilot continuously removes the HONEST negative reviews for these scam artists.

I have had nothing but an awful experience with this company.

Notice on their website they mention you can have a refund at any time if you’re not satisfied with the service, however, just like other people have mentioned, they do not give the refund once requested.

If you find yourself in this situation and the company refuses to provide the service you ask or refund your money I strongly suggest you call your bank and order a charge back as most banks will reverse the payment within 90 days.

Thanks for nothing online book writers :) you thought you scammed me but I was one step ahead and took my money back. Never try to fool a fool.

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