"Hidden Charges Galore From These Scammers"

This company knows how to scam people. I book a car with them for 10 days over the Christmas period and paid additional insurance cover through RentalCover.com.

When I went to collect the car from Malta airport I was told that I would have to pay additional insurance of é127.56, damage excess of é140 a delivery & collection fee of é35 and a location fee of é10 plus a deposit of é400.

Considering I had to go and pick up the car and drop it back off at the car park, I don't know how they could charge a delivery and collection fee as they didn't deliver the car or collected it from me.

The additional insurance was a scam as I had already paid for this when booking the car initially.

I wasn't surprised when I met another couple at the airport who told me that they had the same unfortunate experience.

DO NOT USE THIS COMPANY! It's a pity Trustpilot do not allow zero stars.

"No deposit refund!"

I have been back from my trip for 3 weeks now and I still haven't gotten my 400€ deposit back! --- Hidden costs (we had to pay extra 115 euros to pay the deposit by debit card, and they wouldn't accept my colleague's visa card).

Do not recommend.

"The worst company ever"

There are thieves working in the company. During the return of the car while cleaning it, someone stole pants worth 100euro. Unfortunately, we received a fine of 23euro. The company charges hidden additional fees of almost 100euro. I completely do not recommend.

"Incredibly bad experience"

Incredibly bad experience. We had an accident, luckily no one was hurt. The whole communication since then was a terrible disaster. For months they refused to give me any information about the case resolution, didnt give me any final invoice, used swearing language, saying things like "How can I remember all the customers who had accident with our cars :`(", they were lying about GDPR (saying they can't give me the name of the insurance company because of GDPR), accusing me that I know that the same as they do, making all kinds of excusses that didnt even make sense and trying to make me feel guilty as much possible, so that I would feel intimidated and stopped. After months they completely forgot about it and didnt care at all. Finally I made them to write an email to an insurance company, which simply replied with their statement (if it was the real insurance company at all, because they never give anything to check their claims). All it took was one email. Then they finally sent an invoice, claiming they already sent it, but they dont know when they sent it..., because they "have too much work". Only obstacles in an already stressfull situation.

EDIT: Based on the reply to this review, I contacted rentacarmalta.eu. Weeks later, they are still not able to send me invoices from the repairs to support the whole excess deduction.

"Good little Runner !"

The vehicle provided was of good quality and in good order. The only issue was that the previous customer (?) was a cigarette smoker which caused the interior to smell. Other than that, the service provided was efficient and courteous

"Amazing experience."

Fast and easy pick up & drop off process. Great customer service, well maintained and a very clean car.
Highly recommend.

"Great service!"

From the moment I arrived, their staff provided excellent service, the car was a brand new. Highly recommend, definite five start