"I wouldn’t use this service again"

I wouldn’t use this service again. For starters you get given your swabs to send back to Auckland, then they send it to Australia which takes a month or so. They never gave me paper work to send back with my swabs. It was a good thing I emailed them otherwise my swabs and all wouldn’t have been done. It took over 2 months to get results. For almost $400 you may as well use ancestry it takes less than a week to get to Ireland than EasyDna to get to Australia. There has to be better services then this :)

"After hearing the vet's estimate of…"

After hearing the vet's estimate of over $300 for the test, we opted to give the EasyDNA test a shot. The experience was wonderful, and they delivered the results just as they promised. which gave us a list of allergen-free based on the intolerances reaction. This unique service wasn't offered by any other company that we came across. All in all, it was a fantastic service that didn't break the bank.

"DO NOT USE FOR YOUR ANIMAL."

DO NOT USE FOR YOUR ANIMAL.

Despite being a NZ website, my dog intolerance test came from Australia. I should have trusted my gut and immediately asked for a refund. My test has been sitting in customs for over a week, sent an email four days ago which hasn't been acknowledged (let alone a useful reply). Feel like I've been scammed. I've emailed again asking for a refund but doubt I'm going to see either a test result or my money back.

"The DNA testing process was easy"

The DNA testing process was easy, quick and hassle free. Instructions supplied were simple to follow easy to understand. Telephonic and email support was exelent.

"Sneaky fees"

This company proclaims loudly on their front page that you pay a fixed fee for a DNA test, with no hidden or extra charges.
They then bury in their Terms & Conditions that you will need to pay an additional $85 if you do not return a sample within 3 months of paying for the pack.
This is a disgusting practice. If there are potential additional fees, have them in the same place you proclaim there are no extra fees.
No explanation on what the extra cost is either. I returned a sample 2 weeks later than their cutoff.
I prepaid for the pack, so I had to pay the additional $85 or lose my initial $309 I paid for the kit.