"Faulty Car No Action Poor Service"

Picked up brand new car in March, six weeks on software issue still not fixed and all settings on car are useless. Issue escalated formally to Audi, all Marriott motor group say is "we are really sorry". Not good enough, we don't want apologies we want you to DO something. If this was an item bought in a shop it would have been replaced by now, however we just get empty apologies and no action. We will be taking to trading standards and regulatory bodies. The service has been disgraceful.

"Brought an approved VW Golf GTD a year…"

Brought an approved VW Golf GTD a year ago from Wolsey Volkswagen in Ipswich.

When it came to its annual service and MOT since it was approved used I did not think this would be an issue. I was wrong, both front brake discs were in need of replacing, the water pump had a potential leak, and the suspension rods also had signs of damage.

Despite me only doing 7k mileage in the year apparently this was what caused the bad wearing of the brake discs. They would not back down but I suggest these were not checked properly when I brought the vehicle.

Despite the suspension rods being damaged and covered by my warranty they would only change them if it caused the car to fail an MOT???

Finally they would look at the water pump which was suspected of leaking. However they would need to have the vehicle for three days to check it was leaking before replacing it! Not ideal.

I made the wrong choice using these guys.

"Customer service is terrible."

Try to book a commercial service with Jorge Hernandez at VW Ipswich. He must be the most unhelpful guy I have come across. Why do these fair size companies employ these kind of people who are the first contact with their company. Lost my future business for commercial van & new electric car.
UPDATE: Standard reply from there customer service to everyone who leaves a negative review... my advice... address the basics in the beginning.

"Nice car, good service but lacking in some areas"

Bought an Audi from Ipswich Audi end of September 2023.

Had an issue with the state of the car when it arrived but customer service was brilliant and John ensured that this was rectified as soon as possible.

Never to this day received any confirmation for my roadside assistance, key cover or service plan but I am just hoping that has all been put through.

"Overall Great Experience"

I had a problem that was more 'me' related rather than with my gorgeous new Tiguan! The receptionist who took my call was understanding and personable. Appointment made for the same day and Charlie was a star! Issue sorted! Excellent customer service. Thank you!

"Shocking customer service at Ipswich…"

Shocking customer service at Ipswich Volkswagen, sold me approved used golf, told me it’s had all the checks, when driving the car at 50-60 mph, it makes a very loud humming noise, took it to another dealership who told me that Ipswich Volkswagen have put some very budget tyres on, they have never heard of the brand and that they need changing, contacted Ipswich Volkswagen who are just not interested, saying the tyres are ok, not interested in after sales, worst customer service, stay away from Marriott motor group! Definitely not the end of the matter.

"VW ID.3 Purchase"

VW ID.3 Purchase

Amazing customer service from Matthew in VW Ipswich, very happy with the car, and the aftercare received!

"Ipswich Audi misold us a car without doing a thorough check on the vehicle"

Ipswich Audi leased us a car in July 2022. They had not checked the car thoroughly and we discovered at it's first service July 2023 at another Audi dealership that the engine had been remapped/altered. This would have affected the insurance and warranty. Also details of the mot had been ignored. None of this was known to us and we consider the car to have been misold. Ipswich Audi lent us a car for six weeks and after negotiations we received money back. However they didn't find us another suitable car and we are now without transport. A very stressful time caused by Ipswich Audi service department and sales department not checking the car before leasing it. A serious matter

"Bought a near £60k car from Jamie De…"

Bought a near £60k car from Jamie De Bootman. What a god awful experience it has been. If you insist on buying Audi, do yourself a favour and shop elsewhere

"BEWARE"

Purchased Audi E-Tron GT after only six months 12V Battery went dead, its been in Audi Salisbury for 2 weeks as all tyres need replacing I have only driven 4k miles, obviously faulty when purchased.
I asked Audi to purchase the car back - not happy for too many reasons to list - they refused to any offer !
Anyone thinking about the type of car DON'T