"Stitched up"

Stitched up
Car had knackered battery
Flat tyre
Engine rattle
Dodgepots

"Having bought a very well presented…"

Having bought a very well presented vehicle from Trust Motor Cars a couple of weeks ago it has just developed a problem of the ABS light coming on.

I called the company and was greeted exceptionally well by a very knowledgeable person on the phone who recognised what is a common fault with the vehicle and simply agreed to replace the part free of charge.

I have booked the vehicle in for Monday 17th as agreed. If everything goes as promised I will be very happy to upgrade my experience to 5 star service.

"bought a focus ,granted 14 years old"

bought a focus ,granted 14 years old. firstly they said they would change the timing belt as due at extra cost, they did this but a pulley was noisy. after 5 months the radiator control unit went , cost 500 to replace. at first mot the list was endless but main problem was the car was dangerously rusty not something 11 months driving would create. i complained and they offered repair at extra cost but the car i was told was only worth scrap. not a good experience. my advice is if you buy from these guys get a mechanic to once over it. dissatisfied.

"Crash damaged! HPI clear!"

Bought a vehicle a year ago never really noticed any defects with it until selling it and found out it is full of filler & has been repainted the full drivers side. Emailed with 0 response! Upon closer inspection a local body fixer believes it has been crashed damaged but not gone through the insurance.

"Great service and great price"

Great service and great price. Very friendly to deal with.

"Great experience and a smooth…"

Great experience and a smooth transaction from a hospitable and friendly seller. The Alto is great and drove smoothly back to Wales! Thanks very much.

"Trustmotors has not honoured their…"

Trustmotors has not honoured their warranty. After buying a van from them Engine management light came on. Took it back to them this went on for over 2 weeks and was given excuse after excuse just fobbing us off. In the end i had to take the vehicle to another Garage and pay out to get the job done

"Great service"

Great service. Very professional and friendly. Thank you Moss!

"Experience with refunding a car"

Will start off by saying that my conversations and interactions were civil, no shouting or insulting, etc. Therefore 2 stars instead of 1.

They already know that I am not happy with the resolution hence the review shouldn't be a surprise. I'm not a car person, I'm a new driver and this was my first experience buying a used car and dealing with a car dealer.

Below is my timeline of events for my experience in buying a 2012 Honda Civic. Traded a 2012 Hyundai i10 and paid £1,550 on top. The car was £4,300 and given £150 discount so £4,150.

- 3rd May - payment made
- 6th May - pick up car and documents
- 11th May - called Trust Motorcars to let them know about blue smoke from exhaust
- 18th May - brought car to Trust Motorcars for fixing blue smoke from exhaust
- 30th May - called Trust Motorcars to say smoke not fixed, asked for options and solutions. They said they will get back to me
- 1st June - emailed them if this can be fixed or get a refund
- 4th June - chased for solution from Trust Motorcars, told they will get back to me next day
- 5th June - Added another 1.5L of oil
- 8th June - email for right to reject sent
- 11th June - first part of the refund received
- 13th June - final part of the refund received

The car was essentially blowing blue smoke out of the exhaust and drinking engine oil. The dealership offered to fix the engine or provide an alternative vehicle from their stock after they acknowledged there is an issue. Insisted for a refund instead.

Money invested in the car:
£200.72 - service
£300 - new tyres (x4)
£19.74 - wipers
£72 - local garage for 2nd opinion on issue
Total £592.46

I was refunded £3,850. Trust Motorcars deducted £300 for 'fair use'. I drove the car 865 miles during that time and had a slight scratch on the passenger door, which I've been upfront about.

Good luck with your purchase.

"Friendly administration"

Friendly, fast and flexible administration. Nice detailed advert, no hidden fault. Highly recommended.