"Good pricing and selection"

Good pricing and selection. Easy ordering and quick delivery. Had a problem with delivery and they fixed it right away!

"Received Used Parts / Delayed shipment"

Used Parts / Delayed shipment

I was unaware the parts were used, you need to be more clear on that. Also, it took your team more than a week to ship the order. I needed this part for a downed machine so your delayed affected me. Tried reaching out via shopify chat, but no replay.

The part worked, that is why I am giving 2 stars, hope my comments help you improve your processes.

"Did not show up on time,I will be…"

Did not show up on time,I will be sending it back,for full refund!!!

"Very poor response and no responsible staff. No business Ethics."

Very poor response and no responsible staff to provide information on the order which was fully paid. When sent out only partial with noinformation. Too much delay. Our order IQE1590.

"Missing half of my parts still...after…"

Missing half of my parts still...after months. I was told they shipped in another box simultaneously as the other three. A lady told me they were on backorder but just came in on Monday and she was shipping them out next day air so that we would have them yesterday(weeks ago). That never happened. I was told me they were shipping yesterday(week ago). The website still shows plenty of stock. When will we actually have this, and do you have tracking? This is holding up a job from being done and is very frustrating trying to explain why I don’t have these to my customer.

"Hard to understand and didnt deliver as…"

Hard to understand and didnt deliver as promised.

"Not great"

Very slow to ship. No shipping confirmation, only a "rate your experience" email. Had to call and ask when it would be shipping and she gave me the long tracking number over the phone. Some of the letters were mis interpreted so I had nothing.

"Didn’t ship when promised"

Didn’t ship when promised. No communication

"Never use this company. They are not dependable. "

Ordered a motor on dec 12 to have it delivered the next day and did not receive it until January 6. Could never reach anyone on the phone or/and no one answered email. I will never use this company again.

"Terrible Customer Service and Lead Times"

I paid for overnight shipping, and this order didn't ship for 4 business days. Multiple calls and emails were not returned. You have to download an app just to get updates on your order, which is complete nonsense. I had no heat for a week because they couldn't ship a small parcel in a timely fashion, despite the fact the site says orders ship within one business day. I don't understand how they have positive reviews, unless of course the company is paying employees to write them.