"DO NOT BUY FROM THESE PEOPLE"

DO NOT BUY FROM THESE PEOPLE
They took my money, I received an automated email saying the order was placed. I downloaded the app to be able to track it. After 10 days it was still not dispatched so I decided to contact them. I have since attempted to contact them over a dozen times in various methods and had one copy+paste response suggesting they are short of staff due to covid. So I waited two more weeks, still nothing. So I'm leaving this review and going to my bank to get my money back. If they are that short on staff they need to put a disclaimer on their website and say that low value orders will be ignored.

"Appalling Service"

Appalling service. I ordered a bottle of Hennessy VS Cognac at the start of January and still haven't received it (17th Feb when writing this). I have phoned (no-one answers) and emailed (automated response stating delays due to COVID). It doesn't take 6 weeks to despatch one bottle of cognac despite staff shortages. I would recommend everyone steer clear of this company as they have shown themseleves to be totally unreliable and as far as I'm concerned, operating an online scam.

"Great service"

Great service

"DO NOT BUY FROM THESE PEOPLE!!!"

DO NOT BUY FROM THESE PEOPLE!!!
I urge any potential users of this website to read this and other similar reviews. It is true that some people receive goods they buy from this company. However, it’s a lottery. I bought 8 bottles of champagne for £427 and it was never delivered, no emails were responded to, the phone is never answered, the company addresses are essentially PO Boxes.
I asked my bank to instigate the chargeback scheme. This company had the audacity to dispute that and claim to have sent the goods. A week later I had my money back.
These people try and take money from innocent people without supplying goods. Avoid at all costs and tell all your friends and family to do the same.

"Simple and uncomplicated order process…"

Simple and uncomplicated order process delivery ahead of schedule.

"Outstanding service all round"

Outstanding service all round

"Watch out for this bunch"

Watch out for this bunch. A load of horrendous reviews made after numerous orders not fulfilled. Now a dump of 5* reviews within the last few days.

Still waiting on an order I made in early December which I was told had been dispatched and would arrive before Christmas. The carrier did not receive the package and even went to try and pick the package up again at my request.

Tried calling Ultimate drinks numerous times with no reply, sent two emails, again with no reply even asking for a refund. Had to go through my bank to stop the payment.

Still no contact from them and no sign of my order but now they are trying to get the money off me when no goods have been received. They'll try to lay the blame at the door of parcel force (as one review below tries to) but don't believe it.

Ultimate drinks are scammers

"Very good service"

Fast delivery and good update at each stage of the process

"Bunch of thieves"

Left previous review. still no delivery. ordered at the end of November . nearly end of January now. Still no delivery. Doubt it will arrive.
Don't place any orders with them. You will never receive it. They just take your money.

"My last review was removed"

My last review was removed. Spent a lot of money with this company at start of December. Never received the order. No response via email or phone calls. DO NOT ORDER FROM THEM.