"Excellent delivery service and brilliant customer care"

We love our daily newspaper and have been customers for years. Our lovely delivery person is on time and pleasant each and every day. Recently I had to call the newspaper office as I did have a query. I was very impressed with the customer service I received and they sorted my concern there and then for me. I was also informed of their Newsquest Rewards programme, that I can use, Its brilliant. I used it for my Christmas shopping and ended up saving about £25. If you don't have it I can highly recommend it.

"Existing subscribers pay more that new subscribers"

As an existing subscriber to Lancashire Life magazine I checked the cost of 12 months subscription prior to renewal. The cost on the subscription was shown as £35.99 so I went ahead and renewed my subscription. Once renewed a total of £39.99 was taken out of my bank. I submitted a question to the company asking why existing subscribers have to pay £4 more than new subscribers. I have now received a response, although my question has not been answered.

"Good service"

The home delivery team are always very quick with helping me with my queries. Thankyou Newsquest 😁

"Non existent customer service."

I emailed customer services after being without a digital copy of the Northern Echo for three days due to a technical problem. I'm still waiting for an acknowledgement and it's still not resolved. This is a very poor service and not what I expect from the Northern Echo.

"Five Star Newspaper Delivery Service…"

I have been a customer of this company since 2014 and have received 5 star treatment from day one. In hail rain and snow the delivery driver has delivered my Daily Express on time, before 8am. I can't praise this company too much excellent customer service, I have no hesitation in recommending their newspaper delivery service.

"I called the customer service team as I…"

I called the customer service team as I had not received my newspaper. They were polite and courteous and explained there had been an issue with my normal paper boy and that I would still receive one later that day as promised which I'm pleased to say I did.

"Sarah Berry help needed"

(Sarah Berry, can you help us?)
My 79 year old widow mother is getting escalating debt collection emails from Credit Controller @ Newsquest

Many weeks of her knocking on doors to find where her lifeline papers have been going. She called the call centre and it was mutually agreed to stop. She sent letters, but then the letters keep coming...

Addendum: After breaking through the hostile customer care front line we managed to get to the financial controller who admitted this was wrong and stopped the process.

"I have ruined newspaper been with Newsquest for many…"

I have been with Newsquest for many years up to now it’s been ok give or take a few blips,but I do object to my paper being thrown over the gate in the pouring rain,it’s filthy soaking wet and unreadable,and I have to pay for this,it’s not on, I need a phone number to call and sort this out.,because I want a refund.any help would be appreciated. Thanks

"If I could give a zero rating I would"

If I could give a zero rating I would. My elderly father has his papers delivered by this company. They often are not delivered or arrive very late. Last Sunday and Monday they did not arrive at all, and my sister and I tried to report this on their misleadingly named helpline, which is automated. When my sister phoned the wait was apparently 30 minutes, so she asked for a call back, which didn't happen. When I phoned later in the day I was told the wait was 1 hour and 50 minutes!! She called again this morning was once again unable to get through. Needless to say my dad is cancelling his subscription. I would not recommend this "service".

"Received bill when account had been closed."

When my local newsagent closed they sent all of our details to Newsquest. I contacted Newsquest and advised them I did NOT wish to have an account with them and asked them to delete all of my details in accordance with GDPR. This morning I have received a bill for £12.84! I do not owe them any money as they have never delivered me any newspapers. I have been unable to get through on the telephone. Clearly they have breached their GDPR obligations as they have retained my details without having a business need to do so, therefore I will be reporting them to the Information Commissioners Office.
UPDATE- in the interest of being fair, I can report that Sarah from Newsquest has contacted me to confirm that the invoice has been cancelled and she will ensure my details are deleted. If I receive any further bills I will update my post.