"Great Service to send goods abroad"

I had used their services to send my personal items to India from UK, and it was completed very smoothly. They helped and guided me through the whole process including the customs at India. Appreciate the service and quick transfer of my goods.

"STRAIGHT FORWARD SERVICE"

First time sending packages abroad, the gentlemen at DTDC made sure I have done every step right to have my packages delivered all the way to India from London, smoothly.

If you want to trust a company with your belongings, DTDC it is !

Thank you.

"Super quick delivery"

I had recently sent two parcels to India through DTDC and i had a very pleasant experience with them. They were very helpful and guided me throughout the process. Please try not to send liquids and inflamables in the packages and i did not. All my items were delivered on time and and i have received proper receipts for the same. Last but not least they responded to all my queries over email and over phone quickly. Keep up the service guys.

"Lots of problems for just sending your small parcel to India"

These will take your money. Then you will get an email saying that adhar card of the receiver is required to deliver. Then on top of that, they will also demand a huge amount of money from the receiver too! Then if you decide not to go ahead with your order, they will not refund you your money. So, your parcel will not be delivered plus you will have to deal with a rude guy called V***k at their Feltham centre, who started talking with me in Hindi when he was angry! So unprofessional.
Only £5 refund was given when I had paid £22 for sending it to India.
Even when I received my parcel which was send back from their Feltham centre, the contents were squashed!
He was claiming that it was my mistake that I didn't read their conditions! Utter rubbish, as they failed to explain it clearly and there was no mention of adhar card or this compulsory payment from the receiver. All it said was that the end receiver may have to pay, which is such a vague message, not related to any GST their other head office guy was talking about.
A suggestion for you to improve your ratings:Please make it clearer to the receiver maybe with a pop up window while their purchase is in progress that an additional payment will be required, plus aadhar card etc.
Please use another courier company, don't send parcels to India through these traders. You will most likely regret.

"Disgusting customer service"

Disgusting customer service. I still haven't received my parcel. Manager was supposed to call me and still hasn't bothered. Nobody answers the phone. Unprofessional, rude, careless, pathetic and expensive. Why do even give one star???? They should get 0 or minus.

"• Irresponsible Reckless ITS A SCAM"

• Irresponsible
• Reckless
• Unprofessional
• Lack of Customer service

They don't have the location of the parcel!!?

Who have it ? They don't know

Where that is they don't know !!

To whom I can speak they don't know !!!

Over the Fourth week and I didn't know about my parcel !!!!

I got only the tracking number which doesn't update at all .......

And they Running the business in the UK!!! HOW ????
That
I didn't know !!!

They don't Deserve even a One Star ...

Please Avoid this Service .....it's a SCAM..

"Very, Very Poor - Totally NOT recommended."

Very, very poor service indeed. They have been going for 28 years and they still have not got their act right. I send some goods from the UK on behalf of a colleague. The goods arrived damaged. On receiving my complaint instead of trying to find a solution, DTDC tried to argue that I was not the sender. Terrible customer services indeed!!

Firstly, the driver who came to pick up the goods threw the parcels into the back of his van right in front of us and when I asked his name he wouldn't give it. DTDC says they use third party for their pick-up and so they are unable to do anything about this. Although our agreement is with DTDC they wish to refuse responsibility on this aspect. Guess what – the goods arrived at the receiver’s end damaged. Secondly, DTDC never provided a custom declaration form and consequently the receiver got stung by customs on used goods - i.e., used clothes! Also the consignment (6 parcels in total) was split into 2 lots and the receiver paid 2 lots of handling fees and 2 different custom charges - wait for this - ON THE SAME GOODS described as follows on both invoices: "FITTED BED SHEET (DOUBLE) LADIES TOP KIDS RUCKSACK (NEMO) BAG STRAP PILLOW CASE WITH RED POPPY MOTIF~KIDS DISNEYPIXAR CARS MOTIF PLASTIC". Of course, I accept Customs are not under DTDC control, but DTDC's customer services are really great until the point of confirming the order and then it takes a complete nose dive. So readers please be aware. I absolutely would not recommend DTDC on the grounds of (a) Accepting Liability: NO STARS HERE (b) Customer Services: NO STARS HERE (c) Damage to goods: NO STARS HERE and (d) Reliability to give you all the required paperwork: NO STARS HERE EITHER.

"Damaged parcel and no credibility"

I had ordered my racket and baggage to be delivered from Glasgow to Pune in March (consignment number 520900896692) . They broke my racket and delivered it. Upon receiving the damaged racket, I reported it to the UK team who kept on saying in loops that they would get back. Had to go through endless mails of "We will get back" even after providing all the documents they needed. They even said they would provide the refund in the end which was 3 weeks back, unfortunately only to not really refund me the amount. When I drop mails again to the UK team including the branch manager nobody replies, thereby again being mum on the refund for the damages done!
No credibility and definitely no customer value from these bunch of folks! For people trying to use this, please do it only if you wish to get your stuff damaged and getting no credibility from them even if you have paid for that!

"I am very much disappointed with the …"

I am very much disappointed with the service , cargo picked from UK on 24 Jan 18 and not delivered until today 10 Feb. Worst thing is person responsible from UK does not even respond to emails :( .
Think before you opt for this service.

"Try to avoid especially if sending anything to India"

When moving back from London, I tried sending one box of personal belongings to India. DTDC were -

(1) Slow: DPD didn’t turn up to collect my parcel and lied about it. DTDC picked it up after I complained, then took >3 weeks to deliver.

(2) Unresponsive: No updates, no requests for any additional information required (they just put my parcel on hold and didn’t bother to inform me), slow replies to some emails and none to the rest.

(3) Misinformed about Customs procedures (there are no import duties or GST on used personal items if declared properly). Also refused to follow simple instructions from customs officials in India, who were - seriously - far better informed, professional and helpful.

DTDC are cheaper than DHL etc. but expect weeks of stress and confusion. Also note many more negative reviews for DTDC Global Express (the same company) on TrustPilot.