"Totally useless."

They're not capable of providing any decent level of service. If you have a problem it will be ignored until you eventually move out or give up trying. On the off chance you get a reply you'll be fobbed off.

Better off just avoiding them altogether and living in a tent.

"After 10 years at 37 Vale Road"

After 10 years at 37 Vale Road, Crucible Homes has shown nothing but contempt for its tenants. They recently proposed a ridiculous 60% rent hike, then ignored my emails for weeks, finally responding with a cold, one-sentence email: "This is what you will pay." No explanation, no discussion.

It seems like there has been a change in management, and since then, the agency has been going downhill. Worse, they've ignored critical maintenance for years—no boiler programmer for three years, a dangerous collapsed fence since May, and a leaking toilet that caused water damage. As a single mother, this unfair rent increase and lack of repairs is beyond insulting.

I’m taking this further, as such treatment is unacceptable. Crucible Homes prioritizes profit over people. Don’t rent from them—they'll neglect you, ignore you, and leave you dealing with outrageous rent increases and unresolved safety issues. Stay away.

"Rubbish Customer Service..Ignored! "

I went to view a property in High Green, Sheffield. Cosy little apartment, was advised area not bad. The viewing agent said she would call me on the Monday that week, bare in mind I had travelled from Manchester to view the property.
I never got that call on the Monday, waited end of the week, still no call. Contacted the office at Crucible Homes and asked if that agent was going to call me, she never did! And so I never got the chance to put in for an application on the flat, then I find out it's was 'Let Agreed' .... brilliant customer service guys!!

I had seen other properties to rent and thought I'd give them another go and enquired about viewings, nobody has bothered to get back to me.

Shocking customer service, no people skills.

"Well done Crucible Homes Wickersley"

Well done Crucible Homes Wickersley. They have just sold my late brothers home. Living 125 miles away and always been able to be in touch with Brandon. He has kept us informed and if he wasn't in the office, got back to us with updates.
Sad to see other bad reviews but our experience was with the 5 stars. Well done Brandon

"The only thing I can say is pure…"

The only thing I can say is pure ignorant!, tell you one thing and then do another. AVOID AVOID AVOID.

"Absolutely disgusting service"

Absolutely disgusting service. We were told by Tom, the new build we wanted, would be held for us. 2 weeks later we found out it had been given to someone else as it was a first come first served basis !! Harvinder Singh who does the checks for the company, reckoned he couldn’t get hold of us yet neither of us had missed calls. Communication awful, can’t get hold of them and contradict themselves. Not what you expect from a supposedly professional company !
Avoid this company at all costs !!

"Appalling letting agent"

Nice people at Wickersley Branch - appalling service.
Phone calls always go to voicemail and rarely returned.
My tenant paid in advance and after 3 weeks (15 working days) still nothing transferred. They have told me how much but are unable to produce a statement.
Landlords (and tenants) beware

"Great company used them to sell my…"

Great company used them to sell my house. Don't know what the previous reviews were about. Nothing but helpful service.

"never get back to you also 2 months…"

never get back to you also 2 months passed and still not got deposit back avoid like the plaigue

"Really poor."

Horrific at picking up the phone, bad at keeping you updated, have to be massively pushed to do anything. Wouldn’t recommend these estate agents to anyone. Please if you want hassle free look elsewhere.