"Read This If Honesty and Integrity Are Important."

My name is Mikaiel. I am a medical student and a locum pharmacy dispenser, balancing these roles as the main breadwinner for my household while managing the heavy demands of medical school. Given my limited availability to work only two days a week, I rely heavily on reliable and timely payment. Unfortunately, my experience with MedFx has been nothing short of a nightmare, and I feel compelled to share the details of what has happened. For anyone wanting to see the full story, along with documentation of our correspondence please reach out.

It is now 01:00 on Wednesday, 20th November, and six weeks have passed since my first of four shifts for MedFx. The way I have been treated not only demonstrates their disregard for their workers but also speaks volumes about how they likely treat their customers.

Initial Agreement and Shifts

In early October, I accepted two shifts for the 9th and 10th of the month at MedFx’s location in Witham. What drew me to these shifts was the higher rate, which would just about cover the cost of my commute from London—a two-hour journey each way involving the Jubilee line to Stratford and then Greater Anglia to Witham. Before committing, I asked my agency to confirm the payment schedule and was assured that MedFx operated on a weekly payment basis. Under this understanding, I accepted two additional shifts for the following week, on the 16th and 17th of October.

Although I encountered significant challenges during my commute, including a Jubilee line shutdown at North Greenwich and Greater Anglia train delays caused by a first aid incident, I ensured that my working hours were always accurately reflected. Any late arrivals were promptly communicated to the store manager and other senior staff, and I adjusted my break times to account for the delays. All of these details were documented in my invoices, which were verbally confirmed by the store manager, Farah, and another senior staff member during her absence.

Payment Issues

Despite completing all four shifts and submitting accurate invoices, I have yet to receive payment six weeks later. MedFx’s process for verifying bank details—requiring a phone call before processing invoices—has not been followed. I have yet to receive this phone call, despite providing my details multiple times via email, text, and over the phone.

Last week, on Friday, 15th November, I was informed by my agency that I could expect my payment that day. With urgent bills to cover, I stayed up until 01:30 to check my account, only to find no payment had been made. When I contacted my agency that evening, they claimed that this was their mistake and that Farah had only said she was “trying” to have the payment sorted for Friday. This vague and unhelpful explanation only added to my frustration.

Inadequate Compensation

On Monday, 18th November, my agency informed me that MedFx had added 2.5 hours to my invoice for the 9th October shift as compensation for the delay. While I appreciate the gesture, it falls far short of addressing the financial stress caused by this situation. I’ve had to withdraw cash from a credit card to cover essential expenses, incurring fees that exceed the compensation offered. MedFx’s delays and lack of accountability have caused unnecessary hardship and stress, and their response is deeply inadequate.

Conclusion

At this point, my patience has run out. This entire experience has been exhausting, and MedFx has demonstrated an alarming disregard for their workers. Their lack of urgency, poor communication, and failure to meet their obligations exemplify how companies can neglect independent workers by hiding behind broken systems.

I strongly recommend avoiding MedFx. If this is how they treat their employees, I can only imagine how poorly they treat their customers. For full details of my experience, as well as photos of our correspondence please reach out.

To MedFx: If you are reading this, I invite you to provide a response.

"Awful"

Awful, unreliable, customer support is zero. Several times I paid for my order, they cancelled them just because they found out after lots of years that they want to proof of my address. I had enough and closed my account with them.

"Suzanne was so helpful today"

Suzanne was so helpful today. Resolved my issue for me and processed my order efficiently. Thank you for your patience.

"I was supposed to have an order…"

I was supposed to have an order cancelled this didn’t happen. Product arrived, unable to send back despite being told this was ok on phone.
Rude customer service staff. I won’t be using again and I advise others to do the same.

"MedFx pharmacy is not fit for purpose"

MedFx pharmacy is not fit for purpose. The website is difficult to use, the amount of pointless email contact which tells you nothing about your order / delivery other than what you’ve ordered (which you should know). The delivery service is an absolute joke… I think I’ve only received one delivery at the time I expected. Unfortunately they have lower prices than other pharmacy which make them attractive to use but to be honest I’d rather pay a bit more and have guaranteed delivery and 5* service like Church Pharmacy

"There is an issue with the website"

There is an issue with the website. Apparently it is new and there are lots of technical glitches. I have been trying to order botox for 3-4 days and still have not been successful
While the customer service on the phone are helpful/ polite and try to help it is just additional stress for something that should be simple.
I emailed the medfx support email address and I am yet to receive a reply.
Also waiting for the the refund of my botox which never arrived.

"Kate Harris has been an amazing support…"

Kate Harris has been an amazing support she introduced me to med fx and a fabulous new product for clinic i look forward to working and growing with med fx