"Wouldn't give VAT Relief"

I tried to order a C-pen from Scanning pens's shop on Amazon. As this product is for disabled people, it is eligible for VAT relief. I have claimed VAT relief for many products before-including for screen reading software and never had an issue. I sent a completed VAT relief form from HMRC. They told me they couldn't take away VAT. I asked why and they said it wasn't designed for people with a disability. Of course, this isn't correct. HMRC VAT Notice 701/7 says VAT relief can be given on assistive technology, including reading aids and even computers that come with assistive software installed. Based on that, I have little doubt that the C-pen qualifies for VAT excemption. As the VAT added an extra £40 to the product, I cancelled the order and I have since ordered the pen from a different company who have given VAT relief.

"Very good service"

Good site with all about scanning pens. Very good and responsive service.

"Very efficient service"

Very efficient next day courier delivery though I'd chosen the cheapest mailing option. Delighted with quality of service at the best price I could find for this product.