"Invoiced for items we did not order"

In 2022 we purchased labor law posters from Personnel Concepts. While there was no issue at that time, in March 2023 we received an invoice for over $300 for downloadable training videos. We did not request, authorize or want them. We did not download them. Our employee called to get the invoice rescinded. Their rep said we took too long to dispute it so they would only waive half the charge. I called the next day and asked for the proof that we authorized the purchase, either a signed contract or a purchase order sent by email. They said it was authorized by phone. They call and offer the services and claimed our employee agreed to it. I asked them to play the call for me and they refused because of "policies". Okay. My policy is to not pay for things I did not order. After much arguing, their rep said she would cancel the invoice. I asked for email confirmation. She agreed. I asked what email it would come from and she gave her first name @personnelconcepts.com. However, the email came from her first and last name @bradycorp.com. So be aware of either name, Personnel Concepts or Brady Corp. Was this just a sly (deceptive) sales tactic or straight up fraud? I guess I don't know. But please warn any employees answering calls from either of these company names to pay close attention and agree to nothing unless it comes in writing.

"Super Rude Call from PC"

Call from PC, super aggressive man. We had been using this company for far too long. Our Admin was likely bullied into everything. She paid out over $500 for what we could have received for free. This caller spewed threats about must have training - I asked for an email as I was in the middle of something and he said I better make time for this important info. Should have looked up these reviews a long time ago. My bad.

"This company is horrific..."

This company is horrific and I highly suggest steering clear. I ordered a simple employment poster for my business breakroom. A few days later I was contacted by a representative stating that I was "required" to post additional material that would cost 10 times as much as I initially spent. I became frustrated and asked to have my order canceled. The representative promptly hung up on me. I messaged the company multiple times requesting to have my order canceled. They never responded and proceeded to charge me.

"Its a scam watch out for the phone call to verify your order"

Its a scam, don't fall for the call back to verify the order. They say its recorded, but I was just told it's against HIPAA regulations to let me hear the recording. Never got the transcript they said they were sending. My order was $48.00. My credit card was charged and additional $417.00.

I am adding to this review. My opinion still stands, and I will never do business with Personnel Concepts again. However, they did refund the additional money after my comment here on Trustpilot.

"Dennis Poteet not only found the…"

Dennis Poteet not only found the problem with my order, he expedited it so that I will receive it within 3 business days. He was a really great gentleman to talk with and do business with.

"total scam"

total scam. I was sent something that looked like it came from Washington State. So i call and they tell me if I dont buy in that I can get fined, I get fooled and they send me an invoice and the link however i didnt use it especially after i double checked with the chamber of commerce (who gives out the posters FREE) and the Dept. of Revenue told me I was not required for anything much less "training" as I had no employees and self run the business myself. Now they want me to pay $280 for something i didnt use nor need and its gone to collections, I am on a very fixed income and couldnt afford it anyway. Stay away.

"Complete BS- stay away from these clowns"

Complete BS, they try to appear like an actual federal agency. Tactics are unethical

"So Pushy and Bully You"

They start off by offering a single poster to a new business for $10.00. I fell for this and their $10 turns into $500 dollars. I have spoken to them several times and told them I do not want their posters. They are very pushy and almost bully you into thinking you have to do this or your business will be in some kind of violation of federal and state laws. I informed them that I can visit my state department of labor website and order the poster for free. Same with OSHA and the federal gov. department of labor and so on. They are calling me almost weekly now and it shows up as a local number. They not only call the business phone number but are also calling my private cell phone.

"This company is predatory"

This company is predatory. They will call your office after you make a purchase to “confirm your order” and add on many unnecessary items to try and rack up your bill. All the while pretending that it was the original order. Do not do business with them.

"AVOID AT ALL COST!"

This company preys on new business owners and our naïveté in state mandated regulations. They will call as soon as your company is legal and will scam you into thinking you have to buy their products to be in accordance with stated and federally mandated codes and procedures. Unfortunately for them I run a Veteran founded LLC and have protections against instances and predators like this. Please do your research before speaking with Personnel Concepts. THEY ARE A COMPLETE SCAM! If I could put less than 1 star I would.